Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Front Office Intern and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Assist with guest check-in and check-out procedures.

• Welcome guests and provide a warm, hospitable experience.

• Handle guest inquiries and provide information about hotel services and local attractions.

• Assist in managing reservations, including bookings, modifications, and cancellations.

• Maintain accurate and organized records of guest transactions and reservations.

• Support the Front Office team with administrative tasks, including filing, data entry, and correspondence.

• Answer phone calls and direct them to the appropriate departments.

• Address guest complaints and issues promptly and efficiently, escalating when necessary.

• Assist with concierge services, such as arranging transportation and restaurant reservations.

• Participate in team meetings and contribute ideas for service improvement.

• Perform other duties as assigned by the Front Office Manager.

Ideally, you should possess some or all the following qualifications and experience:

• Currently enrolled in or a recent graduate of a Hospitality Management, Business Administration, or related program.

• Strong interest in the hospitality industry and guest services.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Strong attention to detail and a commitment to high standards.

• Flexibility to work various shifts, including weekends and holidays.

• Proficiency in Microsoft Office Suite and basic computer skills.

• Positive attitude and willingness to learn.

• Previous experience in a customer service or hospitality setting is a plus but not required.

• Ability to stand for extended periods and perform physical tasks as needed.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.