Pay Range is: $20/hour

The pay listed is the salary range for this position. An offer will vary based on the applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2023/08/2023-Recruiting-Flyer-Frontline-7.28.23.pdf) (Programa de beneficios de) .

The Concierge is a key member of the team. The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the property.

Essential Functions:

Reports to and collaborates with management of the facility related issues

Fulfill customer/resident requests

Resolve resident concerns

Manage solicitors that may enter the community

Know the emergency key procedures (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)

Monitor cameras

Ensure all visitors have been properly greeted and registered

Manage key issuance policy, and control keyboard

Answer phones using site specific telephone greeting standards

Administer packages and distributes mail to resident's boxes

Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)

Assists residents with move-in and move-out procedures

Assemble collateral packages for prospective residents

Offer prospective residents information regarding the community

Write work orders and ensure they are given to the appropriate staff member

Follow up on resident service requests

Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)

Adhere to all Able safety procedures regarding the proper use of personal protective equipment (PPE) as tasks dictate

Supports and follows Able Engineering Services’ operational policies and standards

Supports and follows Able Engineering Services’ safety program

Perform related duties as required with a "can do, will do” attitude

Qualifications:

Exceptional customer service, organizational, and follow-through skills

Outgoing personality-enjoys face to face interaction with customers

Self-motivated and able to work with limited supervision

Ability to set priorities, handles multiple tasks, and meets deadlines

Strong communication skills, both oral and written skills

Basic computer experience on Microsoft Office Products and Internet Navigation

Demonstrates commitment to deliver outstanding customer service

Takes ownership to personally resolve customer problems (or find someone who can)

Listens well, asks clarifying questions, and checks for agreement with customers

Committed to following-up with customers in all instances in a timely manner

Creates a personal connection with customers - smiles, warm greetings, acts friendly and respectful, listens

College education preferred