Description We are seeking a Customer Service Representative for our team in Victor, New York. Working in the Waste, Refuse & Environmental Waste Management industry, you will play a crucial role in managing the waste and recycling programs of our customers. This role offers a short term contract employment opportunity.

Responsibilities:

• Handle notifications generated from waste monitoring systems efficiently.

• Generate and manage purchase orders for compactor hauls.

• Ensure confirmation of haul requests with the hauler and customer.

• Interpret graph data and event logs using device portals.

• Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc.

• Investigate open repair invoice issues or stop service tasks using NetSuite.

• Alert Customer Service of Site Issues through email correspondence.

• Possess a deep understanding of pressure data and monitor functions.

• Correct or enter invoices and device information in NetSuite and Device Portal.

• Utilize Microsoft Excel for editing and creating worksheets.

• Manage inbound and outbound calls, providing exceptional customer service.

• Schedule appointments as required. Requirements • Proficiency in answering inbound calls, managing a high volume of customer inquiries and issues effectively

• Solid experience in call center customer service, demonstrating excellent communication and problem-solving skills

• Strong customer service skills, with a passion for delivering high-quality service and fostering positive relationships with customers

• Ability to perform accurate and efficient data entry, ensuring the timely and correct input of customer information

• Expertise in managing email correspondence, responding to customer queries and complaints in a detail oriented and timely manner

• Experience in handling both inbound and outbound calls, showcasing excellent multitasking abilities

• Proficiency in Microsoft Excel, able to create spreadsheets and perform basic data analysis

• Familiarity with Microsoft Word, capable of creating and editing documents as required

• Experience in order entry, ensuring all customer orders are processed accurately and promptly

• Ability to schedule appointments, managing the company calendar efficiently and effectively TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .