Job Information
Brown-Forman Retail Coordinator - Woodford Reserve in Versailles, Kentucky
Meaningful Work From Day One
The Woodford Reserve Retail Coordinator plays a key role in building the brand through the
Woodford Reserve retail experience. Under the direction of the Retail Supervisor and working closely with the retail team in the Woodford Reserve Gift Shop, this position involves direct interaction with guests, retail staff, the guest services team and bar staff, as well as homeplace leadership and facilities personnel.
Primarily responsible for front of house activities included but not limited to; engaging guests through sharing our brand story and educating on our portfolio, ensuring shelves are stocked and backroom storage remains organized, creating gift cards, performing returns and refunds, ensuring guest IDs are being scanned properly, and resolving any POS system challenges.
What You Can Expect
Operating under a hospitality-first mindset, create a warm, welcoming and inclusive experience for all guests visiting the gift shop.
Serves as the first point of contact for guest/customer related challenges.
Understanding and implementing the processes and procedures of how to engage guests, operate the registers, restock the floor, accurately describe products and merchandise, and create/redeem gift cards.
Responsible for gift shop gift cards for groups/individuals visiting the distillery.
Perform the opening and closing procedures of the gift shop.
Fully understand and operate retail POS systems and demonstrate that knowledge in order to help train others when necessary.
Troubleshoot technology issues as necessary.
Balance cash drawers
Make weekly deposits, make change when needed, count and handle cash responsibly and accurately.
Enter retail work orders into the reporting system.
Operate bottle engraving equipment
Answer the gift shop phone and relay messages promptly and accurately
Assist in restocking retail and rotating merchandise as well as assisting with floor re-sets
Ensure all pricing, signage, and barcodes on the floor are accurate
Enter and post daily sales.
Ensure all state laws regarding alcohol sales are being followed at all times by the team.
Monitor levels of supplies and report to Retail Management
Communicate inventory needs and questions to Inventory Control & Shipping Coordinator
Maintains the presentation of the gift shop, keeping it fully stocked and clean.
Readily explain shipping programs to guests
Assists in inventory management and cycle counting
Resolves customer issues and questions.
Assist in shipping and receiving
Any other duties assigned
What You Bring to the Table
Experience: minimum 2 years of retail experience
Strong customer service experience
Must be able to successfully coach and motivate a team.
Must have basic computer knowledge and ability to learn and operate computerized equipment and systems
Must be 21 years of age or older
Must be physically capable of standing for long periods of time
Must be able to lift and carry from the ground to waist height up to 50 pounds.
Must be able to work any shift/and or overtime as required.
Must be able to work weekends, holidays and overtime as required.
Must be able to work occasional evening events.
Physical activity on a regular basis is required.
What Makes You Unique
Retail experience in the spirits / wine industry preferred
Experience supervising others
Who We Are
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
Many Spirits, One Brown‑Forman- We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.
Cultivating a Caring Culture- We know that our strong culture is one of the many reasons people love working at Brown‑Forman.
Nothing Better- At Brown‑Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‑Forman is consistently recognized as a Great Place to Work® in countries around the world.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
The Hourly rate is $20 per hour.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Marketing
Function: Homeplace
City: Versailles
State: Kentucky
Country: USA
Req ID: JR-00007821
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