Date Posted:

2024-08-16

Country:

United States of America

Location:

HVT01: S&IS (FUS) - Vergennes 100 Panton Rd, Vergennes, VT, 05491 USA

Position Role Type:

Onsite

Join our dynamic team as a Customer Service Technician, where you'll be the critical link between our repair station and high-profile Military and Commercial customers. In this role, you'll serve as the primary point of contact, expertly managing complex inquiries, troubleshooting issues, and providing timely solutions. You’ll be empowered to work independently under moderate supervision, making impactful decisions that drive customer satisfaction. With your ability to prioritize and adapt in a fast-paced environment, you'll build strong relationships with key stakeholders and collaborate closely with our manufacturing and operations teams. This is your opportunity to excel in a role that values critical thinking, continuous learning, and a proactive approach to customer service.

What You Will Do:

• Resolve inquiries and complaints from Military and Commercial customers.

• Prioritize tasks and manage workload in a fast-paced environment.

• Utilize internal systems and Microsoft Office applications effectively.

• Communicate clearly with team members, management, and customers.

• Follow company procedures, policies, and regulations.

• Build strong relationships with customers and stakeholders.

• Collaborate with manufacturing and operations to validate work and provide quotes.

• Accurately document orders in SAP and ensure completeness.

• Deescalate customer concerns promptly and professionally.

• Adapt to changing priorities and solve problems independently.

• Support customer visits and lead conference calls as needed.

• Maintain up-to-date knowledge of products and contractual requirements.

• Continuously learn and take on additional responsibilities as assigned.

What You Will Learn:Advanced Problem-Solving Techniques: Gain expertise in troubleshooting complex issues and providing innovative solutions tailored to high-profile customers.Cross-Functional Collaboration: Learn how to effectively work with diverse teams across manufacturing, operations, and management to deliver seamless customer service.Customer Relationship Management: Develop skills in managing and nurturing relationships with Military and Commercial customers, enhancing your ability to influence and drive customer satisfaction.Mastering Internal Systems: Deepen your knowledge of SAP and other internal tools, becoming proficient in managing data and processes that are critical to the organization’s success.Navigating Industry Regulations: Acquire a strong understanding of industry-specific regulations and contractual requirements, positioning yourself as a knowledgeable and trusted resource in the field.

Qualifications You Must Have:

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Qualifications We Prefer:

• Employees with success in this role typically have a combination of technical background and or account management with a 2 year or 4 year degree

• Prior customer service and/or troubleshooting experience in a manufacturing environment is preferred (minimum of 12 months)

• Previous experience working with SAP

• Proficient in MS Office

What We Offer:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more! 

  Learn More & Apply Now!

Mission Systems:

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.

Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX. ​

Minimum Program Qualifications:

• Be on a career break of one or more year at time of application

• Have prior experience in functional area of interest

• Have interest in returning in either a full time or part time position

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 36,000 USD - 72,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.