Must apply on our website and be available weekends and holidays ROLE DESCRIPTION: The Primetime Assistant Department Leader (PADL) is focused on providing leadership support and direction during primetime hours (3p-7p M-F; 11a-7p Sat/Sun) to drive sales and enhance the customer experience. ROLE RESPONSIBILITIES: The role of the Primetime Assistant Department Leader is to partner with the Store Leader and Department Leader to develop a high-performance culture where associates are aligned to the business strategy and receive the knowledge and training needed to deliver a consistently great experience for Every Customer, Every Time. WHAT SUCCESS LOOKS LIKE IN THIS ROLE: • Train and develop new hires on best practices • Coach existing associates on best practices, and retrain where needed, to elevate the customer experience. Ensure associates are: » Knowledgeable, friendly, and confidently focused on providing exceptional customer service » In uniform, greeting, smiling, and making eye contact with customers » Offering help and suggestions, and acknowledging waiting customers » Offering to show customers to the product(s) they are looking for, and thanking them for stopping in » Allowing space for customers to shop while performing daily tasks • Ensure department is full and fresh and replenished, as appropriate, after primetime. Work with associates to make sure: » Orders are put up in a timely manner, working backstock, rotating product and replenishing throughout the day » Merchandising standards are being followed » The behaviors to in-stock are being executed daily » Food safety and sanitation best practices are being followed » Hourly conditioning is taking place so products are kept fresh and displays are clean » Back room and prep areas are clean and 5S practices are being executed » A "good close" is being executed to ensure department is more quickly set up in the morning • Ensure items are properly dated in the backroom - check quality of items with a date older than 3 days • Receive "Very Good" performance in Our Promise Shops Fresh • Spend 100% of time in the Produce department coaching, teaching, and leading the produce primetime team in execution of operational best practices that support Every Customer, Every Time!: Full, Fresh & Friendly » Supporting and implementing enterprise primetime best practices and training » Working collaboratively with store leader and team to achieve "Very Good" performance in Our Promise Shops Fresh Behaviors/Skills: Leadership behaviors needed to successfully perform this position are: ? Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers' expectations, gains customers' trust and respect. ? Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. ? Achieves Results Through Teamwork -- Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. ? Leads Through Positive Influence -- Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. ? Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. ? Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implem