POSITION SUMMARY

Under the direction of the Property Supervisor, the Community Manager II is responsible for the overall operation of the property, and the day-to-day implementation of those policies, procedures and programs that will assure a well-managed and maintained community withinestablished management operating and fiscal policies and assuring compliance with all regulatory agencies and investors. This includes developing a supportive environment for all residents, assuring sound fiscal management, maintaining an acceptable occupancy level, ensuring buildings and grounds are clean and well-maintained, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors.

The Community Manager II must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Community Manager II is required to provide leadership in developing a community and in directing the staff. The Community Manager II is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, Resident Service Coordinator, Agencies and visitors to the property.

The Community Manager II directly supervises one or more employees in accordance with Eden Housings policies and applicable laws.

Community Managers who live on-site will be responsible for performing the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Physical Asset and Maintenance/Janitorial Management

• Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.
• Supervises all vendors, contractors, and providers of service to the property, whether paid or volunteer, to ensure completion and quality of product provided.
• Establishes a schedule for personnel to be available for emergency maintenance.
• Supervises or performs the scheduling of routine maintenance and janitorial work and completes regular follow up inspections on maintenance and janitorial work.
• Ensures completion of required preventative maintenance checklists by day, week, month, or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.
• Performs continual informal inspections of the property to ensure that it is being properly maintained and that mechanical devices are in working order, and that the environment is safe and attractive.
• Inspects exterior and interior common areas of the property monthly using approved checklist.
• Performs Bi-Annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.
• Ensures all vacant apartment turnover procedures are followed, and that turnovers are accomplished in a timeframe and manner consistent with Eden Housing standards, and the propertys budgetary goals and limitations.
• Reviews completed and outstanding work orders daily. Ensures the work orders are completed in a timely manner, consistent with Eden policies and procedures.
• In conjunction with facilities assistant, prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation.
• Prepares inventory of building contents, tools and equipment annually or as requested, and forwards to Property Supervisor for review.
• Bids out and selects contract services, negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Property Supervisor.
• Ensures adherence of the b ilding and its contents to all applicable municipal and fire codes.
• Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment to Property Supervisor.
• Ensures completed quarterly safety inspection for the properties as well as other safety related inspections and reports.
• Ensures adherence to all maintenance requirements of Eden Housing.

Marketing and Leasing

• Maintains full occupancy.
• Markets units by preparing advertising and marketing programs in compliance with federal, state, local and regulatory requirements. Makes recommendations to improve marketing and leasing programs.
• Assigns units in the order provided by the Waiting List and according to Eden Housing policy and procedures. Ensures the development and ongoing administration and maintenance of the waiting list is in compliance with federal, state, local, regulatory and Eden Housing requirements.
• Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to Eden Housings Resident Selection Policy.
• Supervises all staff in the turnover of vacant rental units.
• Conducts applicant interviews, verifies potential resident income, takes deposits and rents in accordance with Eden Housings Resident Selection Policy.
• Obtains appropriate documentation and completes certifications.
• Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.
• Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition.
• Supervises move-in and move-out procedures.
• Conducts marketing and public relations tours during office hours or by appointment, as appropriate.
• Assist Property Supervisor to prepare regular market surveys, as requested.
• Prepares weekly Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up to date at all times.

Resident Management

Attends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the property and as directed by the Property Supervisor to enhance the sense of community at the property and to enhance the public image of the property.

Promotes harmonious relations among residents, staff, vendors, and persons of the larger community.

Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.

Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the property.

Ensures all site staff responds to all resident requests or complaints in a timely, efficient and courteous manner.

Receives work order repair requests, schedules repairs with maintenance staff, and follows up to be certain repairs were completed properly and in a timely manner.

Manages resident evictions in compliance with court order and directions from Eden Housings legal counsel or Property Supervisor.

Convenes and chairs resident meetings in accordance with Eden Housing standards and requirements.

Coordinates with Resident Services in order to assist residents with social services needs or problems.

Provides a reside