Communications Center Operator

Company: NorthEast Provider Solutions Inc.

City/State: Valhalla, NY

Category: Service/Trades

Department: Telecommunications - WMCHealth

Union: No

Position: Full Time

Hours: Mon - Friday, Every Other Weekend (5 Days per week)

Shift: Weekend, Evening, Night

Req #: 39212

Posted Date: Jul 12, 2024

Hiring Range: $19.78 -$24.88

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/26879) Internal Applicant link

Job Details:

Title: Communications Center Operator Job Code: Z1511 Department: Telecommunications-WMC Health Department Code: 221879

Job Summary:

The Communications Center Operator position supports incoming, outgoing, inter organization, and interdepartmental calls to and from the hospital. Operator is responsible for operation of complex multiple position switchboard, answering all incoming and outgoing calls to the main switchboard and transferring calls appropriately and efficiently. The operator manages hospital codes and alarms, receives and transmits messages and performs code duties. Maintains the wireless pager systems by maintaining records of pager assignments, distributing and repairing of pagers. Does related work as required. Work is subject to shift assignment over a 24 hour 7 day per week period. Must be able to work varied shifts which will include weekends and holidays.

Responsibilities:

• Handles incoming and outgoing calls on a multi position console.

• Announces all codes and enters information into the computer system, for immediate beeper notification of all code teams.

• Monitors and implements emergency procedures such as hotlines, disaster plans, and cardiac arrest and respiratory alarms, etc., and keeps records of procedures performed.

• Program or swap beepers for all hospital staff. Providing beeper forms and notification to staff when beeper is available.

• Places long distance calls.

• Sets up Teleconference meetings.

• Maintains a current directory of Medical Center telephone numbers of offices and personnel.

• Provides information regarding changes in locations of various hospital units and functions.

• Gives complex information regarding various Medical Center divisions and offices.

• Refers incoming and outgoing calls to the proper locations.

• Follows all department procedures as noted in Department Policy and Procedure manual.

  Qualifications/Requirements:

Experience:

One year of experience where the primary function of the position was the operation of a complex multiple position switchboard and/or customer service. preferred.

Education:

High school or equivalency diploma.

Licenses / Certifications:

Other:

Good knowledge of office procedures, terminology and equipment; ability to understand complex oral and written instructions; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software; ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position; ability to get along well with others; pleasant speaking voice and clear enunciation; initiative; tact; poise; good judgment; physical condition commensurate with the demands of the position.

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance

• Dental

• Vision

• Retirement Savings Plan

• Flexible Savings Account

• Paid Time Off

• Holidays

• Tuition Reimbursement

  Apply Now

  External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/26879) Internal Applicant link

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