Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Job Specifications:

• Outlet: Vail

• Shift & Schedule Availability: Year Round / Full Time

• The budgeted range starts at [[$55,000 - $60,000]]. Actual pay will be adjusted based on experience.

Job Summary:

Oversees client functions to ensure our group/event guests have the highest quality experience possible while maintaining a profitable department. Prepares conference/event materials, writes detailed group resumes and Banquet Event Orders. Works closely with the F&B and culinary teams to coordinate functions and themed events.

Job Resposibilities:

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Oversees his/her customer experiences from file turnover through the post-event phase until turnover back to sales.

• Is actively involved in the operation through daily interaction with both the staff and guests.

• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all associates and guests.

• Ensures that the guest experience is pleasant in regard to atmosphere, service and quality of food and beverage products by adhering to the resort performance standards.

• Prepares professional correspondence for customers, internal booking reports and file maintenance. Prepares and adheres to event department budget.

• Meets with meeting planners and conference planning managers as needed to coordinate function details.

• Attends weekly BEO and resume meetings. Communicates relevant information to the operational areas in an accurate and timely manner.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing final bill.

• Identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.

• Manages group room blocks and meeting space for assigned groups.

• Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.

• Complies with all resort policies, procedures and standards of operation.

• Performs any additional tasks or projects as required.

Job Requirements:

Required:

• College Degree or equivalent.

• Above-average proficiency with Microsoft Office.

• Minimum of 2 years hotel sales/events experience.

• 1-year management experience in Hotel Conference planning.

• Ability to read and comprehend complex correspondence in English.

• Ability to effectively present detailed information both verbally and in written form to employees, managers, executives and guests in English.

• Excellent oral and written communication skills.

• Must be able to meet quality standards for services and evaluation of customer satisfaction.

• Must possess the ability to add, subtract, multiply, or divide quickly and correctly.

• Must possess the ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

• Must possess the ability to know how to upsell and be creative with selling that works with and for the hotel.

• Ability to effectively adjust to major changes in work tasks or the work environment.

• Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.

• Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.

• Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.

• Must be able to stand, sit, crouch or stoop for up to 8 hours.

Preferred:

• Previous Marriott events or banquets experience

The expected pay range is $55,000 - $60,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 502005

Reference Date: 07/01/2024

Job Code Function: Catering & Conference