Job Information
Automation Anywhere, Inc. Technical Lead Support in Vadodara, India
About Us
Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. Learn more at http://www.automationanywhere.com .
Provide technical troubleshooting guide to the technical support team
Automating technical support processes
Discover areas within the product requiring improvement for supportability
Record, track, and document the problem-solving process for mass consumption
Use logical reasoning to analyze a situation and make use of available debug utilities.
Identify and learn old and new software features supported by the organization.
Hands-on experience working with fixes at the product level, including installing and upgrading software.
Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved.
Ability to establish a proper course of action to ensure efficient completion of work within prescribed time limits.
Develop FAQ and Knowledge Base articles to aid in problem resolution.
Product enhancement prioritization, ranking, and program management
Patch request review and program management
Documenting root cause analysis in customer friendly manner
Training support to L2/L3
Requirements:
Work experience in Individual Projects with product/support team.
Proven working experience in Enterprise technical support
Working knowledge of Windows systems, Linux, and web troubleshooting
Basic knowledge of Database, scripting, and Excel macros
Basic knowledge of Active Directory, load balancers, and high availability
Strong problem-solving and multi-tasking skills
Excellent customer-facing skills
Excellent listening skills
Excellent written and verbal communication skills
Ability to speak and write clearly and accurately
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. Learn more at www.automationanywhere.com .
Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.
Automation Anywhere, Inc.
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