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ADOBE INC.
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LEHI, Utah
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developing enterprise-level software-as-a-service
* A pragmatic leader with a growth mindset, willing to ... improvement, combined with a steady focus on customer experience
* Proven success influencing peers across
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ADOBE INC.
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LEHI, Utah
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efficiency and service quality.
* Collaborate across the wider Customer Success and Sales leadership team to ... of the Customer Engineering management team, we collaborate with the Technical Support and Technical
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ADOBE INC.
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LEHI, Utah
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customer service and account management skills. As the primary post-implementation technical contact for ... sessions and service reviews with customer and partners
* Think strategically about business, product, and
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ADOBE INC.
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LEHI, Utah
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customer experience
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Working amongst competing priorities and challenging schedules to get your programs ... infrastructure/architecture, ensuring seamless customer experiences; scaled to address future demands
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Must know
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ADOBE INC.
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LEHI, Utah
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Service:
* Enhance the customer experience by ensuring high-quality service and timely resolution of issues.
* Develop and implement customer service policies and procedures.
* Gather and analyze customer
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ADOBE INC.
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LEHI, Utah
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service to maximize platform value and solution adoption within the customer base. You will workclosely ... customer requirements, guide them through the renewal cycle, negotiate and issue proposals, forecast
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ADOBE INC.
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LEHI, Utah
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* Displays the highest commitment to customer service
* Ability to complete work with a sense of urgency ... utilizing and optimizing self-service transactions in Employee Experience-related tools
What you need to
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ADOBE INC.
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LEHI, Utah
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. Help internal partners obtain robust Service Level Agreements (SLAs) to ensure reliable performance.
* Report progress on a weekly basis, indicating work planning and work in progress. Add agreements, service
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ADOBE INC.
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LEHI, Utah
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booking issues or negative customer experience impact, and work to resolve during the deal negotiation ... , Credit, Legal, Customer Success Management, Sales, Product Delivery (Provisioning), Professional Services
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ADOBE INC.
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LEHI, Utah
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Our Company
Changing the world through digital experiences is what Adobe's all about. We give every
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ADOBE INC.
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LEHI, Utah
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Our Company
Changing the world through digital experiences is what Adobe's all about. We give every
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ADOBE INC.
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LEHI, Utah
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complex projects, and apply knowledge to implement architectural and feature specs to drive customer
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ADOBE INC.
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LEHI, Utah
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focus on delivering exceptional customer support.
Advanced experience with PowerBI, SQL Server
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ADOBE INC.
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LEHI, Utah
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for a Techno-functional Customer Success Manager to join our team. Adobe Learning Manager is Adobe ... and ensure their success. You will partner with the customer through their lifecycle and work to
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ADOBE INC.
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LEHI, Utah
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successfully articulate and navigate through options that deliver the best customer experience
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Working ... customer experiences; scaled to address future demands
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Must know their audience; be comfortable
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