... application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities ... resolving User “How To” questions and help to create relevant job aids/learning/communications ...

... focus on business objectives and end user experience. Develops enterprise-level information ... qualifications necessary to perform the job. A. Education and Experience Education: Bachelor’s ...

... stakeholders working cross departmentally to determine/document business and user requirements, process flow ... processes to improve operational quality, speed, or customer experience **III. Supervisory ...

... . Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and ... (after initial Tier 0/1 attempt) in resolving User “How To” questions and help to create relevant job ...

... Experience Required: Education: Bachelors Degree in Computer Science, MIS, or similar area of study. An additional four (4) years of related experience may substitute for the Bachelors degree ...

... customer experience solutions using the Genesys Engage and Cloud CX platform. The ideal candidate will have ... user-centric conversation experiences involving chat or voice. Work with Google Cloud Platforms ...