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Amazon Careers 232 Jobs in United States

  • Sr. Quality (Customer Experience) Program Manager, eero CS

    Amazon - Seattle, Washington
    ... Manager, you will be responsible for overseeing all aspects of quality for eero's Customer Support ... and update existing training materials to enhance agent skills and customer experience A day in ...
  • Design Program Manager

    Amazon - Seattle, Washington
    ... and assist in the facilitation of regular agent and customer side-by-side sessions Assist with ... Description The Customer Service User Experience Team is looking for an enthusiastic, experienced ...
  • Software Development Engineer, Amazon Enterprise Engineering, Amazon Fleet Observer (AFO)

    Amazon - Seattle, Washington
    ... problems in a fast moving, agile environment. To succeed in this role, you should be incredibly customer ... services at global scale. You should be excited to build platform optimized agent applications that run on ...
  • Senior Program Manager, Agent Development

    Amazon - Seattle, Washington
    ... Agent Development (AD) team to deliver impactful and scalable solutions that drive the right outcomes for the business. We achieve this through analysis of learner performance data and customer feedback ...
  • Network Development Engineer

    Amazon - Seattle, Washington
    ... the Customer Engagement Technologies (CET) department. CET owns the technology to support and ... Description Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At ...
  • Sr Program Manager, International Seller Growth Products

    Amazon - Seattle, Washington
    ... team within ISS develops products to support sellers and account managers and sales associates who support them. Sr Program Manager is a highly visible role and is a single threaded owner of adoption and ...
  • Applied Scientist, Kumo

    Amazon - Dallas, Texas
    ... logs, chat and call audio logs, email transcripts, support agent and support case data, customers ... Description At AWS, we use Artificial Intelligence to be able to identify every need of a customer ...
  • Applied Scientist, Kumo

    Amazon - Bellevue, Washington
    ... logs, chat and call audio logs, email transcripts, support agent and support case data, customers ... Description At AWS, we use Artificial Intelligence to be able to identify every need of a customer ...
  • Applied Scientist III, Last Mile Science

    Amazon - Austin, Texas
    ... 's and other shippers' volumes at the lowest cost and with the best customer delivery experience. Last ... estimation and optimization. Our research has direct impact on customer experience, driver and station ...
  • Applied Scientist III, Last Mile Science

    Amazon - Bellevue, Washington
    ... 's and other shippers' volumes at the lowest cost and with the best customer delivery experience. Last ... estimation and optimization. Our research has direct impact on customer experience, driver and station ...
  • Sr. Manager, Customer Experience Strategy, Insights, & Programs, Amazon AIR

    Amazon - Nashville, Tennessee
    ... Description Do you want to join one of the most exciting teams at the world's most customer-centric company? Then come soar with Amazon Air! AIR Customer Experience Strategy, Insight and Program ...
  • Applied Scientist, Synapse

    Amazon - Seattle, Washington
    ... transcripts, support agent and support case data, customers context and sentiment, and AWS knowledge articles ... leading companies and believes that world-class support is critical to customer success. AWS Support also ...
  • Applied Scientist, Synapse

    Amazon - Dallas, Texas
    ... transcripts, support agent and support case data, customers context and sentiment, and AWS knowledge articles ... leading companies and believes that world-class support is critical to customer success. AWS Support also ...
  • Applied Science Manager, GenAI, AWS Kumo

    Amazon - Santa Clara, California
    ... , email transcripts, support agent and support case data, customers context and sentiment, and AWS ... Description At AWS, we use Artificial Intelligence to be able to identify every need of a customer ...
  • Senior Program Manager, Customer Service Contact Reduction, Self-Service and Automation, Customer Engagement Technologies

    Amazon - Seattle, Washington
    ... customer service contacts that go to an agent through the expansion of our automated tools as well as ... Description Are you someone who cares about customer experience and wants to be involved in ...
  • Senior Program Manager, Customer Service Contact Reduction, Self-Service and Automation, Customer Engagement Technologies

    Amazon - Austin, Texas
    ... customer service contacts that go to an agent through the expansion of our automated tools as well as ... Description Are you someone who cares about customer experience and wants to be involved in ...
  • Applied Scientist, Kumo

    Amazon - Bellevue, Washington
    ... logs, chat and call audio logs, email transcripts, support agent and support case data, customers ... Description At AWS, we use Artificial Intelligence to be able to identify every need of a customer ...
  • Applied Scientist, Kumo

    Amazon - Dallas, Texas
    ... logs, chat and call audio logs, email transcripts, support agent and support case data, customers ... Description At AWS, we use Artificial Intelligence to be able to identify every need of a customer ...
  • Sr. Program Manager, GS S&O - Operational Excellence

    Amazon - Dallas, Texas
    ... and verbal communication. This role will stand out as a strategic visionary, change agent, and ... strategy to leverage generative AI to deliver transformative personalized customer experiences ...
  • Sr. Program Manager, GS S&O - Operational Excellence

    Amazon - Seattle, Washington
    ... and verbal communication. This role will stand out as a strategic visionary, change agent, and ... strategy to leverage generative AI to deliver transformative personalized customer experiences ...
  • Sr. Program Manager, GS S&O - Operational Excellence

    Amazon - Herndon, Virginia
    ... and verbal communication. This role will stand out as a strategic visionary, change agent, and ... strategy to leverage generative AI to deliver transformative personalized customer experiences ...
  • Program Manager, AWS Enterprise Strategy Team

    Amazon - New York, New York
    ... Description The Enterprise Strategy (ES) team is a global team composed of former AWS customer ... their businesses using the AWS cloud. Customer Insights, Strategy, & Operations (CISO) function within ...
  • Program Manager, AWS Enterprise Strategy Team

    Amazon - Arlington, Virginia
    ... Description The Enterprise Strategy (ES) team is a global team composed of former AWS customer ... their businesses using the AWS cloud. Customer Insights, Strategy, & Operations (CISO) function within ...
  • Program Manager, AWS Enterprise Strategy Team

    Amazon - Austin, Texas
    ... Description The Enterprise Strategy (ES) team is a global team composed of former AWS customer ... their businesses using the AWS cloud. Customer Insights, Strategy, & Operations (CISO) function within ...
  • Program Manager, AWS Enterprise Strategy Team

    Amazon - Seattle, Washington
    ... Description The Enterprise Strategy (ES) team is a global team composed of former AWS customer ... their businesses using the AWS cloud. Customer Insights, Strategy, & Operations (CISO) function within ...
  • Global O&O Marketing Channels Lead, Amazon Music

    Amazon - Culver City, California
    ... meaningful impact on product features, new directions in music streaming, and customer engagement. We are ... Outbound and Onsite Merchandising channels to drive customer acquisition, engagement, and retention goals ...
  • CCC Overnight Staff Pharmacist, Amazon Pharmacy

    Amazon - Phoenix, Arizona
    ... technology to deliver on being the earth’s most customer centric Pharmacy. To get there, we need ... Clinical Customer Care team. The Clinical Customer Care Team is an extension of the Customer Care ...
  • CCC Overnight Staff Pharmacist, Amazon Pharmacy

    Amazon - Phoenix, Arizona
    ... technology to deliver on being the earth’s most customer centric Pharmacy. To get there, we need ... Clinical Customer Care team. The Clinical Customer Care Team is an extension of the Customer Care ...
  • Sr Product Mgr, Technical - ServiceNow , Ops Tech Solutions (OTS)

    Amazon - Bellevue, Washington
    ... where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable ... facing tools that support fulfillment productivity. This leader will work closely with business ...
  • Sr Product Mgr, Technical - ServiceNow , Ops Tech Solutions (OTS)

    Amazon - Nashville, Tennessee
    ... where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable ... facing tools that support fulfillment productivity. This leader will work closely with business ...
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