Description

Position: Technical Process Improvement Analyst

Location: Des Moines, IA -- Onsite

Salary: up to $80,000 + Exceptional Benefits

* For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *

Are you ready to make an impact? Our client company is looking for a dynamic and solutions-driven Technical Process Improvement Analyst. If you’re tech-savvy, thrive on solving challenges, and love optimizing processes, let’s connect!

What You’ll Do

• Be the Go-To Fixer: Offer essential frontline support for hardware, software, and business applications like Salesforce, Shopify, Office 365, and more.

• Collaborate for Success: Manage vendor relationships to keep systems humming and help onboard new IT tools.

• Sharpen Processes: Uncover workflow improvements and offer user-friendly training to keep the team at the top of its game.

• Drive Innovation: Play a key role in IT projects aimed at streamlining system integrations and improving efficiency.

Your Qualifications

• Bachelor’s in IT, Computer Science, or equivalent experience.

• 3+ years of IT support with knowledge of tools like Salesforce, Shopify, and Office 365 (bonus points for admin experience).

• Tech enthusiast with strong problem-solving skills and a knack for communicating with both tech specialists and non-tech users.

• Ability to juggle multiple priorities in a fast-paced environment.

* For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. *

Requirements • Proven experience as a Technical Process Improvement Analyst or similar role

• Proficient in CRM systems and practices

• Demonstrable experience in business process improvement

• Strong knowledge and experience in desktop support

• Ability to manage vendor relationships effectively

• Excellent problem-solving and analytical skills

• Strong understanding of technical requirements for business process improvement

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong attention to detail and ability to multitask

• Bachelor's degree in Computer Science, Information Systems, or a related field preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .