Scheduling Coord - Gastroenterology

• Department: Gastroenterology - CMPG

• Entity: Peoria Service Area

• Job Category: Clerical/Admin

• Employment Type: Full - Time

• Job ID: 45314

• Experience Required: 3 - 5 Years

• Education Required: Associates Degree

• Shift: Day

• Location: Pekin, IL

• Usual Schedule: M-F 8a-5p

• On Call Requirements: None

• Work Location: Pekin Hospital

• Weekend Requirements: None

• Holiday Requirements: None

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  Position Summary:

  Assist the Patient Care Manager with overseeing the day-to-day management of the surgical and procedural scheduling functions of the patient care team in providing quality, cost-effective patient care.

  Qualifications:

  EDUCATIONAL REQUIREMENTS Associate's Degree EXPERIENCE REQUIREMENTS Prior surgery scheduling or working in a surgical clinic experience required. Multi-tasking, attention to detail, and time management skills required. ADDITIONAL REQUIREMENTS Use of usual and customary equipment used to perform essential functions of the position. SKILLS AND KNOWLEDGE Strong verbal and written communication skills. Ability to take initiative and exercise independent judgment, decision-making and problem solving expertise. Knowledge of patient relation principles.Ability to work as a team member. Ability to understand and apply guidelines, policies and procedures. Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity.Customer/patient focused. Critical thinking skills using independent judgment in making decisions. Knowledge of computer systems and applications preferred. Knowledge and experience with process improvement preferred. Strong interpersonal skills.

  Essential Functions:

Administrative/Clerical Support Coordinate provider and clinical staff scheduling operations to include: Develop work schedules and review and adjust staffing needs due to call-ins and patient volumes. Responsible for training of staff in excellent patient relations and office policies and procedures using FOCUS values and as directed by the Clinic Administrator. Accountable for providers/testing schedules. Maintain provider changes and hospital call schedules. Rebuild schedules as requested by providers and staff. Schedule providers for outreach clinics and notify appropriate Administrative personnel if clinic is cancelled. Maintain effective communication with front office experience specialist when changes are made to provider schedule. Open/close provider schedules as required. Work closely with EPIC Rebuild Team to create specialty schedules/templates. Responsible for notifying answering service of all changes made to call schedule. Track testing reading schedule for providers. Schedule meetings on Microsoft Outlook calendar for providers. Coordinate and process PTO request forms for providers to close out schedule once PTO is approved. Block provider schedules as required. Coordinate residence program including student rotations. Assist the Patient Care Manager with completion of required employment forms in an accurate and timely manner and coordinating orientation and training programs for new staff members. Assist the Patient Care Manager with coordination of training needs for clinic staff. Assist the Patient Care Manager with day-to-day operations of the clinic such as ordering of supplies, preparing invoices for payment and ensuring patient payments are posted and deposited appropriately. Perform business office duties as directed by Patient Care Manager. Complete monthly stat reports for clinic Director. Complete expense reports for providers. Schedule and attend clinic/department meetings, stay current on checking, sending and responding to emails and regularly check information on the organization's intranet site for updates on organizational activities and programs. Schedule and set up conference calls as required over front desk as required in the event of staff shortages or heavy patient volumes. Establish a mechanism to track physicians, providers and staff completion of mandatory licenses, permits, and training requirements. Track provider CME's Assist with provider credentialing as required.

Employee Development Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines. Establish effective mechanisms of communication with clinic staff, providers, patients and leadership to foster an environment of openness, trust, teamwork and staff development. Maintain regular and consistent attendance at work. Maintain compliance with Personnel policies and procedures. Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures. Monitor environmental conditions in order to secure protected health information. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Perform other duties as requested by the Patient Care Manager to facilitate the smooth and effective operations of the office.

Medical Terminology

Schedule patient in-office and hospital surgeries.

Order surgical pre-testing and imaging required.

Complete pre-authorizations for ordered in-office, hospital surgeries, and all other testing as required.

Multi-tasking and task management skills.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.