Patient Scheduler - CMH Gastro

• Department: Gastroenterology-CMH

• Entity: Peoria Service Area

• Job Category: Clerical/Admin

• Employment Type: Full - Time

• Job ID: 44049

• Experience Required: 1 - 3 Years

• Education Required: Not Indicated

• Shift: Day

• Location: Peoria, IL

• Usual Schedule: Monday-Friday, Days

• On Call Requirements: None

• Work Location: Carle West GI Office

• Weekend Requirements: Non

• Holiday Requirements: None

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  Position Summary:

  The position is responsible for providing excellent customer services to those customers, i.e. physician offices, ancillary departments within the Medical Center and the general public wishing to schedule outpatient procedures.

  Qualifications:

  Required English Skills Basic reading skills Basic writing skills Basic oral skills

  Communication Skills Ability to respond appropriately to customer/co-worker. Interaction with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful, demeanor.

  Computer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within Windows OS and learning new applications.

  Essential Functions:

  Provides Quality Outpatient Scheduling.

  Responds promptly to scheduling request.

  Obtains complete scheduling information in an accurate, efficient and professional manner.

  Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems.

  Compiles all information requested.

  Completes timely, accurate recording and reporting of information.

  Identifies potential problems and alerts appropriate resource.

  Initiates appropriate action to ensure needs are met.

  Consistently exhibits the ability to schedule multiple tests for a patient in a timely manner.

  Consistently determines proper scheduling requirements and/or limitations according to requested procedure.

  Schedules patients accurately in a timely and polite manner to ensure customer satisfaction.

  Maintains patient flow and utilization of the ancillary testing areas.

  Processes faxes when not scheduling patients in a timely manner.

  Effectively handles the customer’s request and keeps the pace of the call moving and manages call time effectively both in scheduling and switchboard.

  Communicates with various ancillary departments to ensure and accurate schedule and that all reports are properly distributed.

  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.