This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12200910 Infrastructure Specialist Associate/Infrastructure Specialist - SATech

Student Affairs Technology

Applications are now being accepted for Infrastructure position(s) with Student Affairs Technology at the University of Illinois, Urbana-Champaign.

Student Affairs Technology serves as the IT department for a variety of Student Affairs units on the campus to provide better efficiency, broader support, and operational resiliency, as well as create richer employment environment for the IT staff. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward our vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, advocating for the diversity of our student population, and supporting the holistic development of all our students.

DETAILS for the INFRASTRUCTURE SPECIALIST ASSOCIATE

This position provides workstation and software support to Student Affairs units.

Hardware and System Software

Installation and configuration of workstations, mobile devices, software.

Maintain patching, security, and other endpoint management of workstations and servers.

Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications.

Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies.

Support

Provide assistance to help desk operations by providing application and desktop support to customer

Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity

Identify problems to be solved, and escalates appropriately.

Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.

Other Duties

Assume appropriate related additional duties to further the mission of the unit.

Requirements for the Infrastructure Specialist Associate:

High school diploma or equivalent.

Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate\'s Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor\'s Degree (120 semester hours) equals three (3) years).

Demonstrated experience providing application and/or desktop support to end users.

Demonstrated experience troubleshooting Windows workstation operating systems, applications, and hardware.

Preferred Qualification for Infrastructure Specialist Associate:

Bachelor\'s degree or higher in information technology or computer science.

Experience using tools and resources to optimize the delivery of technology services to the end user, such as with endpoint management, imaging, or centralized solutions.

Experience in the use of Microsoft Active Directory, including group and object management, policy tasks, access control and authorization. Experience in a higher education environment.

Experience supporting essential network services (DNS, DHCP, and/or VPNs) and diagnosing network problems.

Experience supporting mobile technology platforms (Examples: tablets, iPads, smartphones).

Experience supporting retail technology systems, point of sale, or payment card processing equ pment.

Experience supporting healthcare information technology, electronic health record systems, laboratory information systems, picture archiving and communications systems, and or pharmacy systems.

CompTIA A+ Certification, Help Desk Institute Support Center Analyst Certification, or similar.

Equivalent Microsoft certification to MCSE

Knowledge, Skills and Abilities:

Ability to work in a collaborative and diverse team environment.

Ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities.

Excellent written and verbal communication skills to a variety of audiences (management, peers, users, and vendors).

Additional Physical Demands for Infrastructure Specialist Associate position include:

The majority of work will be within an office work environment, however visits to other campus locations can be expected.

Work can involve lifting and moving equipment, media, and peripherals approximating 30-35 pounds. Position involves accessing all areas of the building.

This position is eligible for in-person or hybrid work arrangement.

DETAILS for the INFRASTRUCTURE SPECIALIST:

This position