This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12011682 Field Implementation Support Program Manager, FISP

Office of Workforce Development, School of Social Work

Located Statewide in Illinois

Job Summary

Oversee and manage Field Implementation Support Program operations, ensuring alignment with organizational goals and objectives. Provide leadership and coaching to a team of FISP Specialists/Technicians fostering a culture of excellence and accountability. Provide highly specialized workforce and organizational effectiveness functions. Responsible for managing aspects of program implementation, operations, management reporting and contract oversight. Collaboration with FISP Associate Director to develop and implement program strategies, ensuring efficient utilization of resources and timely achievement of outcomes. Oversee data management and analysis activities, leveraging insights to inform decision-making and drive continuous quality improvement initiatives. Serve as the program\'s liaison with IDCFS, Child Welfare Contributing Agency management, the Office of Learning and Professional Development and other collateral entities.

Duties & Responsibilities:

• Serve on the senior administrative team of the statewide Field Implementation Support Program contributing to strategic planning and decision-making processes; manage all operational tasks for the assigned team of Specialists/Technicians.
• Evaluate operational efficiency and effectiveness identifying areas for improvement and implementing solutions to enhance performance.
• Collect, analyze, and evaluate data to inform program decisions, provide direct supervision to Specialists/Technicians assure staff meets program expectations.
• Implement team quality assurance and ensure team quality improvement.
• Conduct on-boarding and pre-service preparation for Specialists/Technicians; collect staff reports.
• Author program protocol and procedures, management reports and training curricula.
• Participate and represent the program in various office, division, IDCFS meetings and training conferences as assigned, in addition to other related duties to further the mission of the program, division and department as assigned.
• Utilization of the assigned IDCFS/UIUC equipment (laptop, jetpack, copy, scan and fax machines, LCD projectors, presenters, smartboards, and audio/video equipment), software programs, virtual platforms, various Microsoft Office products, Share Point, Excel, Qualtrics and D-Net appropriately and with proficiency as directed and required.
• As required, utilize various training functions of the IDCFS Learning and Development Center online learning management system.
• Serve as a liaison between the university and statewide program on programmatic issues.
• Provide consultation and promote Department program and practice improvement with key stakeholders.
• Partner with IDCFS regarding transfer of learning strategies for training programs and work collaboratively with the Office of Learning and Professional Development and other collateral entities.
• Provide field training, coaching and support. Locally and abroad, represent the Department and University at conferences, symposia, trainings, and other public venues regarding topics related to the FISP program\'s goals and objectives and relevant subject matters of expertise and data.
• Remain current regarding emerging trends, research findings, and best practices in relevant subject matters, incorporating new knowledge into program activities and initiatives.
• Collaborate with internal teams, programs and departments to develop training materials, resources, and tools to support progra and practice implementation and capacity building efforts.
• Provide outreach, consultation, training and coaching to field service managers, middle managers, agency executive leadership, area and regional administrators throughout the state.

Minimum Qualifications:

Master\'s degree from an accredited college or university with course work in Social Work, Psychology or other recognized professional degree in human services.

Professional experience of eight (8) or more years in a public-sponsored, agency-based child welfare setting within a state system or its community partner agencies, providing direct child welfare casework services including Intact Family Services, Permanency/Foster Care, Investigations/Child Protection, Integrated Assessment, or Child Welfare curriculum based training facilitation/management.

Experience with applying learning methodologies, such as coaching, transfer of learning, group facilitation, motivational interviewing, training and curriculum development. Four (4) of those years must include responsibility for supervision of child welfare direct service staff and/or management of child welfare services.

Possession of an appropriate and current Illinois license as a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) at the time of hire. LCSW/LCPC or doctoral degree.