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JOB DESCRIPTION AND POSITION REQUIREMENTS: The Facilities Applications Office within Penn State's Office of Physical Plant (OPP) is seeking a Facilities Systems Analyst who will be focused on supporting the Enterprise Asset Management system and related systems in functional support and administration capacity. These systems include the EAM system (Maximo), Scheduling Software (Akwire), external customer interface (EZRequest), and mobile software (EZMaxMobile).

The Facilities Systems Analysts will:

Ensure the reliable performance of facilities systems/applications

Troubleshoot and resolve any related system and user issues

Participate in projects to gather user requirements, design, configure, test and implement financial systems and applications

Monitor system performance and usage to maintain security and reliability

Coordinate new software fixes and upgrades

Recommend new features or changes to configuration/ workflows based on user feedback

Work closely with internal and external customers to assist with and diagnose day-to-day software issues

Administer and facilitate users in obtaining access to systems

Provide application support and act as the initial point of contact for the Enterprise Asset Management system and supporting systems

Escalate tickets that cannot be resolved

Handle user access and person, group, and labor record maintenance

Ensure the integrity and reliability of applications and their data

Provide guidance and expertise to users and stakeholders

The FSA will report to the Facilities Applications Manager. This is a full-time on-site position.

OPP is a part of Penn State's Finance and Business organization, as such you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State's historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other's differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together. The successful candidate will also interpret business issues or needs and recommend solutions and best practices that leverage application functionality to meet business needs; monitor system utilization and license compliance; create and maintain knowledge base and business process documentation for Tier 1 support; assist with training, coordination and administration, i.e., classroom support, training logistics, assisting in the development and publishing of job aids; provide administrative scheduling in support of FAM initiatives, i.e., scheduling discovery and planning sessions, training, and project meetings; and order departmental supplies.

Education and experience: Minimally requires an associate's degree, or an equivalent combination of education and experience. Experience in Maximo or similar Enterprise Asset Management applications is preferred. Requires very strong communication, active listening, and customer service skills.

Background check: This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

The salary range for this position, including all possible grades is: $46,400.00 - $67,300.00

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.