APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Program Planning and Management (PPM), a unit within World Campus, is seeking a highly motivated and skilled professional to join our team as an Academic Program Coordinator – Intermediate Support.

Job Responsibilities:

• Build strong relationships with academic partners through effective communication, knowledge of applicable policies and resources, and sharing of information and data.

• Communicate with faculty, staff, and students; respond to inquiries related to individual courses, degree requirements, or the overall academic program.

• Maintain course offering schedules and rollouts and disseminate updates to internal and external stakeholders.

• Work with the program coordinator team to apply program knowledge to enter course offerings in LionPATH, including section, instructor, and enrollment management information.

• Exercise professional judgement with tasks related to course enrollment and the override process.

• Apply knowledge of iTwo and LionPATH to pull queries, interpret data, and create reports and detailed presentations for internal and external partners.

• Send student accessibility notifications to World Campus instructors and stakeholders on a semesterly basis.

• Build and maintain an extensive knowledge base of unit processes and university policies.

• Coordinate the planning and development of agendas for Program Planning and Management unit meetings, academic program team meetings, meetings with internal World Campus units, and meetings with other departments across Penn State.

• Participate in cross-unit projects and serve on committees as needed.

• Create and maintain confidential files and reports.

• Compose written communication and proofread correspondence.

• Manage multiple Outlook calendars that contain a high volume of meetings

• Oversee activities such as setup and scheduling for virtual and in-person meetings with internal and external participants; plan travel arrangements and prepare and submit expense reports when necessary.

• Coordinate and participate in various meetings and record minutes.

• Support the daily operational functions of PPM and other duties as needed.

• Resolve issues related to the above with internal and external stakeholders.

Education and Experience Requirements: 

At minimum requires a High School Diploma/GED or Vocational Training/Degree and 2+ years of relevant experience. Or, an equivalent combination of education and experience. Bachelor’s degree preferred.

Skills/Competencies/Experience:

• Excellent collaboration, interpersonal, and communication skills

• Apply critical thinking skills to creatively problem solve

• Strong time management and organizational skills with great attention to detail

• Ability to manage multiple projects simultaneously and prioritize work in a fast-paced environment

• Follow complex directions, processes, and procedures

• Proven ability to self-motivate and work both independently as well as being committed to being part of and contributing to a team

• High level of professionalism

• Customer focused, proactive, flexible, and embraces change

• Ability to learn quickly and demonstrate a proactive demeanor

• Work experience using Microsoft Office 365 tools (Teams, Word, Excel, Forms, SharePoint, OneDrive, etc.)

• Interest in learning job-related software 

• Experience with higher education software systems such as LionPATH and iTwo preferred

• Demonstrates a genuine appreciation for working with diverse populations 

• Experience in higher education preferred

Application Instructions:

For full consideration, applicants must submit a cover letter and resume with their application. Review of applications will begin immediately and continue until the position is filled.

Additional Information:  

Typical working hours are Monday – Friday, 8:00 am – 5:00 pm. This is a hybrid position that combines in-person and remote work with in-person activities located at the University Park campus. Questions related to flexible work should be directed to the hiring manager during the interview process.

Benefits Information:

Penn State offers competitive benefits to full-time employees, including medical, dental, vision, and retirement plans, in addition to generous vacation time. Please visit https://hr.psu.edu/benefits for more detailed information.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:

$38,300.00 - $55,500.00

Salary Structure (https://hr.psu.edu/current-employee/compensation/staff-salary-grades-and-leveling-matrix) - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)

PA State Labor Law Poster

Affirmative Action (https://policy.psu.edu/policies/hr11)

Penn State Policies

Copyright Information (https://www.psu.edu/copyright-information)

Hotlines

University Park, PA