Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Supply Chain Manager - Repair Solutions

• Are you passionate about people and want a new challenge?

• Do you have great attention to detail?

• Would you enjoy being part of a supportive team?

• Are you methodical and able to deliver engaging feedback to colleagues?

• Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?

If the answer is yes, then keep reading as Sedgwick Repair Solutions are looking for dedicated individuals to perform the role of Supply Chain Manager .

Wherever you are in your management career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways

• Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential to qualify for this)

• You will join an appropriate bonus scheme

• Fully supported professional qualifications with rewards

• Truly flexible working, a mix of office and home

• Competitive salary

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)

• A Self Invested Personal Pension Scheme

• Annual leave allowance of 25 days + public holidays

• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

Sedgwick Repair Solutions Managed Contractor Network provides a restoration and repair service predominantly for the insurance sector, but also for private clients and customers. We now have an excellent opportunity for a supply chain manager to join our highly successful team. We are a national team, and any location will be considered in the UK.

Reporting to a senior supply chain manager, you`ll assist with the strategic direction of our Repair and Restoration Contractor Network. Your remit will include the performance and capacity management of allocated contractors within our network through effective monitoring of agreed measures, always embracing and demonstrating Sedgwick core values.

Already experienced in the construction/building arena, you`ll focus on fostering key relationships with our network of contractors. You’ll ensure your contractors evidence continuous improvement against the high standards which we expect. These include performance measures that relate to cost control, repair times and quality of work; always ensuring that individual customer’s needs are exceeded, and client confidence is maintained.

You will use a range of performance management tools and techniques to monitor the performance of your allocated contractors, ensuring maximum performance, engagement, and effective relationships. Relationships and performance are driven via a combination of face to face and virtual visits.

Youll be working with key stakeholders at Director and Senior Management level, as well as our Network Contractors and Clients, so youll be required to ensure a consistent message of exceptional customer service is embedded in all the tasks you undertake.

Along with the performance management of the contractors on the network, the role also involves working with our clients to build strong and effective relationships and taking ownership of contractor selection and involvement in key projects to continue our development of new services.

About you:

If you have experience of managing a team’s performance, or are from the Supply Chain Management industry, this would be beneficial but is not essential. Additionally, you`ll have the following experience and skills:

• Experience in the construction/building arena is essential

• Property claims/insurance background desirable

• The ability to work collaboratively across a range of stakeholders

• Knowledge and experience of performance management

• The ability to communicate at senior and corporate levels

• An ability to problem solve and respond in a changing and demanding environment

• Be prepared to travel and on occasion cover other operational areas for colleagues

• To work closely with all areas of the business from customer support to contractor compliance

• Exceptional personal organisation and strong face to face & virtual communication skills

• Negotiation skills and relationship experience is essential

• Good IT skills across Microsoft products and the ability to quickly pick up and use bespoke in-house systems

• Hold a full driving licence

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)