Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Subsidence Claims Executive

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

• Are you passionate about delivering an excellent service and want a new challenge?

• Do you have great attention to detail?

• Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?

• Is flexible work/life balance important to you?

If you’ve answered yes, then a role in Sedgwick could be the opportunity you have been waiting for!

The Role:

We now have an exciting opportunity for a Subsidence Claims/Adjusting Executive, within our award-winning Subsidence Services Division. You will be based at home and working as part of a dedicated AE claims team.

Acting as a focal point for clients and their customers you will be responsible for managing a portfolio of domestic and commercial claims up to an agreed value. Following training and licensing you will be empowered to make all decisions on your claims. The key requirement is to accelerate claims through to conclusion and this will be achieved by high levels of autonomy.

Your role will include, but not exclusively, the following activities:

• First point of contact for customers and clients

• Supporting and resolving any queries from customers and clients

• Progression of claim towards conclusion with authority for all technical decisions on the claim.

• Production of client specific reports and documentation for the customer

• Ensure an accurate action plan is maintained throughout the claim and all stakeholders updated when any revisions are introduced

• Responsible for reserve accuracy of the claim

• Liaison with suppliers to ensure progress and delivery of services provided by our suppliers

Using your experience you will deliver an exceptional customer experience through pro-active management of subsidence claims which you will manage to conclusion.

You will be reporting to an Operations Manager. Whilst this is a home working role there may be a need to occasionally travel to attend meetings.

You will have:

• Appropriate chartered status e.g. Cert CILA or Cert CII or commitment to secure this status within 1 year of appointment

• Experience in handling subsidence claims

• Organised, diligent and able to run tasks through to completion

• Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes

• Excellent communication and negotiation skills

• Experience of a computer-based handling system

• Ability to deal with demanding customers in a sympathetic but firm manner over the phone

• Ability to cope with a fast-changing working environment

• A desire to embrace innovative working practices

• Enthusiastic, professional and positive attitude

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• 25 days annual leave allowance

• Healthcare scheme

• A self invested personal pension scheme

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group income protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. This a home worker role, but should you prefer work from our office or indeed split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)