Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Liability Adjuster

• Are you a considered individual with a curious mind capable of building relationships with people from all walks of life?

• Can you articulate yourself clearly both verbally and in writing?

• Do you have a passion for the delivery of exceptional customer service?

• Do you challenge day to day situations and the norm yet remain calm under pressure?

• Have a valid full UK driving licence ?

• Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer ' spark your interest?

​If the answer is yes, then keep reading as Liability Services are looking for professional, well organised, and dedicated individuals to perform the role of a Liability Adjuster – Location flexible.

With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, auto, product and professional liability claims, and helps our clients maintain brand protection in times of crisis.

Wherever you are in your adjusting career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including :

• Structured programmes with clear timescales & transparent career pathways

• Fully supported professional qualifications with rewards

• Truly flexible working, a mix of office and home

• Competitive salary

• You will join an appropriate incentive (bonus) scheme

• Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential)

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)

• A Self Invested Personal Pension Scheme

• Annual leave allowance of 25 days + public holidays

• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

This is a technical, customer-facing role, the prime purpose of which is to conduct investigations to establish both policy and legal liability and to settle claims on behalf of our Insurer clients. This will be mainly desk based though in-person investigation is expected within your area. You will be managing third party public liability property damage claims of varying complexity ranging from construction liability, public liability, and products liability to motor trade. You will with working both independently and under licenced referral managing claims up to £100k in value.

You will need to be experienced in liability claims and with a background of dealing with property damage claims. An ability to identify suspicious information and apply correct procedures to avoid fraudulent claims, identify and evaluate evidence is essential.

An ability to self-organise is fundamental to this role as you will be managing correspondence, dealing with incoming calls, client updates and maintaining a strict diary processes to manage agreed service standards.

This is a homeworking role though there is the opportunity to split your time between the office and home, which can help support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

Key Responsibilities:

• Investigate the allegations made against policyholders, and to provide detailed advice and recommendations on policy and legal liability

• Collate all relevant information, photographs, statements and documentation, to ensure that liability arguments are supported and sustainable

• Identify fraud risks and concerns

• Maintain proactive contact with all parties involved in the claims process and deliver results within agreed service standards.

• To undertake litigation management where appropriate

• Ensuring all databases, files and correspondence are correctly maintained providing a clear history of events, actions and explaining quantum assessment

We are looking for:

• Team working and collaboration skills

• Good understanding of insurance law and policy wording interpretation

• Knowledge and skills in understanding of contract, statute and civil liability

• Strong investigation skills and attention to detail

• Understanding how work with corporate clients, small business, Insurers and Brokers

• Influencing skills to gain agreement to proposals, plans and ideas

• The ability to listen and respond to people effectively whilst displaying empathy.

• Good communicators who are clear and concise

• The motivation to provide a prompt, efficient and personalised service to customers (external and internal)

About you:

You’ll have a proactive attitude, self-motivated and capable of working on your own initiative. You will also:

• Have a property (PLPD) biased background with the ability to fully investigate all types of liability claims

• Be able to interact with all interested stakeholders including claims staff, underwriters, policyholders, brokers and claimants

• The ability to apply a thorough knowledge of current case law, common law/statute and regulations

• Be willing to go the extra mile and provide exemplary customer service

• Possess accurate keyboard skills

• Have a clean full driving licence

• Have a good working knowledge of MS Word, Outlook and Excel

• Be extremely well organised and capable of influencing others

• Insurance qualifications are desirable, but equal consideration will also be given to those with the relevant experience

• As a global business, we are always interested in hearing from candidates with bi-lingual or multi-lingual skills.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)