Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Client Delivery Lead - Fixed Term Contract

An opportunity exists for a Client Delivery Lead to join our busy, knowledgeable team on a 6-month fixed term contract. This is a client facing role to actively promote Sedgwick UK service delivery and value, which is consistent across all our operational business units and clearly understood by clients. The role will also involve some support to operational colleagues in applying our clients’ philosophies and claims handling processes.

In this key role, you will optimise performance by working with clients and operational teams to track KPIs and SLAs, streamline client process to support delivery of our service proposition and, through the use of data, align and improve complaint performance by identifying trends which impact a client’s key outcomes – customer service delivery and claim costs.

This role is an excellent opportunity for those who understand operational performance and have the ability to provide strong supporting narrative to clients, can identify where clients’ processes are impacting our service delivery and bring the skillset to collaborate with operations and clients to achieve best results, and support corrective action plans.

If you thrive on taking accountability, are resilient and adaptable in a fast-changing environment and have a proven track record in positive client interactions, this is a great opportunity for you, and we’ll invest in your continuing development.

You will also:

• Promote deployment of digital tools to strengthen our strategic relationship with clients

• Be accountable for the delivery & presentation of accurate MI to clients which evidences value and provides consistency and context

• Where appropriate agree with clients and operations, corrective actions plans to resolve any gaps to service delivery

• Interpret and agree client philosophies and be responsible for providing the accurate and current guidance to operations, so we meet key metrics i.e. guidance notes, theCurrent and Darwin

• Lead monthly operations meetings supported by Business SMEs and lead on client audits, mobilising operational response and tracking improvements identified

• Onboarding of new services to clients; Darwin contracts, guidance notes and MI

You will have/will be:

• Demonstrable experience of client relationship management

• Confident client interfacing skills, including the ability to develop & maintain close working relationships with clients and operational colleagues

• The ability to apply lateral thinking to provide solutions for the client which also work for Sedgwick

• A good understanding of operations business process and the ability to communicate this to clients

• Able to lead monthly meetings with clients, also involving Sedgwick operations, and to present the Sedgwick case to clients

• A strong communicator, who can identify priorities and listen to and act upon information

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)