General Statement of Duties:

Digital Banking Operations Team Leader is responsible for monitoring Digital operational functions which include transaction processing, various online banking maintenance requests, and other requests received though digital avenues and from internal departments; ensuring all are processed timely and within department standards.

The Digital Operations Team Leader monitors daily reports to escalate potential issues and ensure operational consistency by identifying opportunities for correction or improved efficiencies. Recommends implementation of best practices and procedures. Team Leader is responsible for various reporting and maintaining and archiving records according to retention guidelines.

Major Duties and Responsibilities:

Oversees the delegation of daily processing tasks - May delegate portion of responsibilities when necessary but may not the overall responsibility for results or any portion of accountability. Ensures quality assurance standards are in place to facilitate the accuracy of processing. Ensures that the team is current with all daily work and e-forms are completed and reviewed in a timely manner. Completes or reviews various customer communications as necessary. Reviews various proofs to ensure all are complete and accurate. Troubleshoot and escalate out of proof situations as necessary. Ensures all data/ statistical reporting (daily, weekly, monthly, annually) is completed. Support with Video Banking testing and reporting. Oversees and maintains the Digital Operations department Business Continuity Plan and participates in functional testing of the plan. Ensures timely processing of all automated regulatory E filings Provides an environment that fosters staff empowerment. Plans, organizes and supervisors the daily work of subordinates. Manages the staff schedule and PTO requests. Assists in the hiring process; interviewing, selection and training of new staff. Complete assigned projects by department manager or senior management Perform specific and delegated duties as may be assigned by department management and senior management. Recognizes the potential for risk and loss. Prepares and discusses staff performance evaluations. Identifies and implements process improvements to enhance the departments operational efficiency. Assisting with other duties as needed.

Non-Essential Responsibilities:

Perform other related functions as required by Department management.

Minimum Qualifications:

Bachelor's degree or equivalent work-related experience Experience with electronic/digital services (ACH) knowledge; retail banking experience preferred. Customer Service 2+ years

Knowledge, Skills and Abilities:

Excellent written and verbal communication skills with strong interpersonal skills Strong organizational and time management skills Effective problem-solving abilities; excellent analytical skills Proven leadership skills; good technical skills Experience with technology used in banking Computer skills: Microsoft Word, Excel, PowerPoint

Pay Range: $62,000 - $70,000

Hours: 37.50

This is an exempt position.

The actual compensation will be based on qualifications, experience and other factors permitted by law.

EOE, including disabled/veterans