POSITION SUMMARY

The Sr. Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating jobs with

Dispatcher. In addition, this role is responsible for managing the service agreement database and address client issues.

What you’ll do:

• Schedules and manages labor resources to support preventative maintenance and techs to support our clients and business

• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability for Service Order work & Maintenance Agreements schedule

• Proactively manage Service Agreement data base to ensure client satisfaction issues are addressed and manage retention

• Responsible for generating, interpreting and printing various reports and contributing to the content (helping us grow our business).

• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates

• Partners with Account Manager tasking and spend plans for renewals to maximize GM% & customer satisfaction Research and resolve expenses and reports discrepancies

• Direct the workflow/mentor less-experienced team members. Facilitates new staff onboarding.

What you bring to the table:

Minimum high school diploma or GED

• Associate Degree (AA) preferred

• 4+ years related experience and/or training; or equivalent combination of education and experience

• Excellent verbal and written communication skills.

• Excellent attention to detail

• Ability to coordinate projects

• Excellent ability to multi-task and prioritize

• Excellent attention to detail

• Excellent Excel and Word skills

YOU Matter

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then  JOIN  our team and become a part of an organization that values  PEOPLE ,  SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.

Benefits:

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

• 401(k) Plan with  50% Company Match (no cap) and immediate 100% vesting

• Annual incentive program based upon performance, profitability, and achievement

• Medical, Dental, Vision Insurance – 100% Paid for Employee

• Term Life, AD&D Insurance, and Voluntary Life Insurance

• Disability Income Protection Insurance

• Pre-tax Flexible Spending Plans (Health and Dependent Care)

• Holidays/Vacation/Personal Time/Life Events Leave

• Numerous training opportunities and company paid membership for professional associations and licenses

Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For (Colorado/New York City/California/Washington) this ranges from $68,000.00-$80,000.00 plus annual incentive, benefits and retirement program as outlined above.

*For more information on Southland Industries, please visit our website: * Southland Careers (http://southlandindcareers.com/) * or on * Facebook (https://www.facebook.com/SouthlandInd) * or * LinkedIN (https://www.linkedin.com/company/22132?trk=tyah&trkInfo=tarId%3A1408634606883%2Ctas%3ASouthland%20industries%2Cidx%3A2-1-4) * *

To hear what our employees are saying about working at Southland Industries, check out our Career Video - Working at Southland (https://youtu.be/EC9ltck1v-Q)

Southland Industries and all its subsidiaries are an  *Equal Opportunity Employer * and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

*All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. *

*We are not able to offer sponsorship of employment at this time*

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.

Required Skills

Required Experience