IT Field Support Officer (

Job Number: IT 000031 )

Description

• Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed

• Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis

• Train stores team members on the system and its various applications

• Provide the necessary support for the shops POS systems including any issues during the POS daily closing

• Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers

• Log all the incidents and requests in the Service Desk system

• Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files

• Prepare status reports and documentation regarding the installation of hardware and networking equipment

• Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed

• Handle the pre-opening phase of new stores in terms of design, installation and configuration

Qualifications

• Technical Degree in Computer Science or a related field

• 2-4 years of experience in a similar role

• Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)

• Fluency in English

• Valid Driving License is a plus

• Proficiency in MS Office

• Cultural Awareness: level 1

• Customer Focus: level 2

• Analytical Thinking: level 2

• Attention to details: level 2

• Change and Adaptability: level 2

• Communication Skills: level 2

• Teamwork: level 2

Primary Location : Regional - UAE-UAE, Dubai

Schedule : Full-time

Unposting Date : Ongoing

Req ID: IT 000031