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JOB SUMMARY

The Traffic Clerk is responsible for coordinating shipments at Watco Greens Port Industrial Park while ensuring compliance. This role involves maintaining safety, confidentiality, and accurate documentation, as well as serving as a liaison between stakeholders. The Traffic Clerk also manages truck traffic flow, assists across multiple Traffic Offices, and supports operational tasks, ensuring efficiency and timely execution under pressure.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Coordinate inbound and outbound shipments at Watco Greens Port Industrial Terminals, ensuring adherence to Traffic Supervisor/Manager instructions.

• Maintain confidentiality and follow all safety rules and policies; report any safety issues immediately.

• Ensure all drivers who enter and exit premises abide by Watco standards regarding PPE.

• Work under tight deadlines and apply the STAR (Situation, Task, Action, Results) method

• Act as a liaison between internal and external stakeholders, including Account Managers and Operations.

• Ensure the appointment schedule is up-to-date, hazardous documents are scanned, and drivers’ logs are completed accurately during check-in.

• Use Terminal Operating systems to check in/out truck shipments and verify documents such as Dock and Delivery Receipts.

• Assist with operations at various Traffic Offices, providing support or coverage as needed; ensure proper time clock usage and accuracy in UKG.

• Direct truck traffic, ensuring safe and efficient movement, especially during high-volume periods, and serve as the point of contact for any issues with trucks.

• Be adaptable to changing schedules as we operate 24/7, including weekends, nights, and holidays.

• Performs other duties as assigned.  

  QUALIFICATIONS 

• High school diploma or equivalent.

• One year of data entry experience is preferred but not required.

• TWIC card or the ability to obtain one.

• Strong written and verbal communication skills.

• Ability to collect, track, and substantial amounts of data.

• Bi-lingual is highly preferred but not required.

  KNOWLEDGE, SKILLS and ABILITIES

• Strategic problem-solving abilities.

• Working closely with internal departments to ensure they meet clients’ needs.

• Organizational skills with attention to detail.

• Addressing and resolving client complaints.

• Build relationships with clients and peers to ensure transactions are managed with a high level of customer service.

  WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Traffic clerks will work in an office setting, on-site at GPIP. The Traffic Clerk may occasionally have to leave the office and assist truck drivers which may expose them to various weather conditions not limited to rain, cold weather, heat, humidity…etc. Day-to-day operations consist of verbal communication with peers, clients, and other departments to achieve the task at hand. Also, a great deal of phone calls, emails and face-to-face communication with customers is needed to ensure we are serving and supporting our client to the best of our ability.