TEKsystems is hiring an IT Helpdesk Specialist in Tulsa!

Job Duties:

• The selected candidate will provide cross functional support for the Service Desk, Desktop Support, Client Architecture and Support services departments including assistance with knowledge and asset management, technical vendor management and continual service improvement.

• Assist with technology project plans and implementation of new technologies.

• Deep analysis of trends, in all areas of Consumer Services and deliver strategies to improve service delivery.

• Serve as a shared resource for all areas of Consumer Services filling in for support where demand is required.

• Ability to adapt to change and communicate effectively and professionally with customers and other IT support individuals is a must

• Assist in Consumer Services technology projects/implementation

• Deep process analysis of Incidents, Requests, IMACs (ServiceNow) Reporting on delivery of services for all areas of consumer services

• Assist with knowledge management efforts and produce CSI opportunities Technical vendor management for 3rd party agreements

• Develop training plans and deliver training for new

technology rollouts End to end process evaluation Active participation in regular staff meetings as coordinated by Service Delivery Manager

• Deliver trending and tactical strategic initiatives to resolve common issues Assist in Kiosk to resolve PC incidents/problems/IMACS and perform queue management on an as needed basis

• Comply with support standard processes and procedures

• Comply with Consumer Services organization and IT security policies

Schedule: Monday – Friday, 8 hour shift between 7am and 6pm CST

Additional Skills:

• Strong customer service skills

• Strong interpersonal and communication skills

• Strong analytical and problem-solving skills

• Strong prioritization skills

• Ability to adapt to changing technologies/environments and support them

• Knowledge of following technologies

• MS Office 365 Microsoft Teams

• Windows OS

• Active Directory

• Intune Mobile Device management

• Remote Assistance/ Remote Desktop

• ServiceNow

• Dell/HP PCs, Microsoft Surfaces

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

 Medical, dental & vision

 Critical Illness, Accident, and Hospital

 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

 Life Insurance (Voluntary Life & AD&D for the employee and dependents)

 Short and long-term disability

 Health Spending Account (HSA)

 Transportation benefits

 Employee Assistance Program

 Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.