As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $164,200.00-$200,600.00 annually. The full Pay Range is $127,900.00 - $237,200.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .

IMPACT YOU’LL MAKE:

The Director Retail Operations & Implementation is a multi-faceted role, responsible for operational efficiencies, initiative execution, and integrating Artificial Intelligence (AI) and machine learning capabilities into the Retail Delivery strategic plan. This role creates and implements strategies ensuring the delivery of exceptional member and team member experiences. The Director oversees key systems and vendor relationships, partnering with technology leaders to ensure optimal performance and service levels. This role requires a proactive approach to identifying opportunities for improvement, implementing best practices, and leading change management and team readiness efforts while applying a technical lens. The Director works cross-functionally to ensure the effective management of business unit projects led by or impacting Retail Delivery.

WHAT YOU’LL DO:

Strategic Development and Implementation

• Lead the strategic development of new processes and support tools that elevate the division objectives.

• Explore and implement innovative technology trends and applications to ensure the Credit Union's ability to meet future member needs.

• Drive innovation to reduce member effort and improve the overall experience through process improvements.

• Partner across the organization to help develop AI and machine learning innovation capabilities, including Retail Delivery.

• Drive division prioritization through impactful storytelling and the development of strategic business cases.

• Present information on initiatives through all levels of the organization, including executive leadership, management, staff, and external contacts.

Vendor and System Management

• Manage and monitor multiple critical vendor relationships.

• Work with vendors to implement key enhancements to improve team member and member experiences.

• Represent Retail Delivery on key organization-wide initiatives and ensure team readiness.

Project and Initiative Oversight

• Oversee business unit projects and initiatives, partnering with assigned BECU Project Management resources when needed.

• Facilitate and enhance processes, tools, communications, training, and methodologies to ensure Retail Delivery's goal success.

• Work across the organization to facilitate the achievement of organizational goals and objectives.

System Administration and Documentation

• Collaborate with the Technology Business Solutions business partner to ensure effective system administration.

• Translate business requirements into technical specifications.

• Establish protocols for User Acceptance Testing (UAT) for business unit systems and resolve business unit technology issues.

• Lead the creation and maintenance of the business unit's process workflows, procedures manuals, and documentation.

Team Development and Management

• Provide ongoing coaching, mentoring, and training to develop and encourage employee performance.

• Conduct timely performance evaluations using BECU competencies as performance measures.

• Maintain and leverage a comprehensive understanding of the business unit's products and services.

• Develop an operating plan and budget, including compensation projections for all areas of responsibility.

• Perform additional duties as assigned.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

QUALIFICATIONS :

Minimum Qualifications:

• Bachelor’s degree in business, business operations or related field, or equivalent experience required.

• Minimum of eight years of experience in financial industry experience with progressive increased scope of responsibility required.

• Minimum of five years of experience in a people leader role required.

• Experience leading large-scale project teams.

• Experience in change management, project management, and strategic planning.

Desired qualifications:

• Minimum of five years in business operations experience including business reengineering, project management, process improvement, program management, and system administration preferred.

• Ability to thrive in a fast-paced, dynamic environment and lead teams through transformational change.

• Excellent conceptual and problem-solving skills.

• Effective leadership and negotiation skills.

• Experience in change management, project management, and strategic planning.

• Experience leading large-scale project teams.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.​

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Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.  #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.