Job Purpose: Serves customers by providing information; responding to requests; resolving problems. Duties: *Welcomes customers by greeting them; offering them assistance.

*Advises customers by providing information on merchandise.

• Provides information to customers by verifying understanding of request; answering questions.

• Resolves customer concerns by identifying the problem, explaining pertinent information to the customer when supporting them during any process of a sale (e.g., before, during, or after sale)

*Openly communicates with team members; forwarding information to appropriate parties and communicating all information to support team.

*Files documents; files accurately and thoroughly.

*Maintains visual appeal of store and merchandise; responsibilities include dusting, vacuuming, taking out trash, and cleaning restrooms;

• Updates job knowledge by participating in educational opportunities.

• Accomplishes customer service and organization mission by completing related results as needed. Skills/Qualifications: Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus