Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Are you ready to lead the charge in transforming the mining industry with cutting-edge technology? Caterpillar is on the lookout for a dynamic Senior Manager Site Technology to join our Technology Operations team in North America.

Why This Role is Exciting:

• Innovative Technology : You’ll be at the forefront of deploying and optimizing Caterpillar’s advanced technology solutions, ensuring our mining operations are not just efficient but revolutionary.

• Leadership Impact : Lead a team of Site Technology Managers across multiple mine sites in the US and Canada to deliver robust, effective technology solutions that set new industry standards using our state-of-the-art MineStar Technology Products.

• Customer-Centric : Be the primary point of contact for our customers, ensuring their satisfaction and promoting ongoing business opportunities. Your role is pivotal in driving the success of our technology deployments and operations.

This is a heavy coordination role and you must be strong in managing the matrix and influencing others. Candidate must have previous autonomy experience and have worked at a Command for Hauling site. You will also establish and maintain high-level relationships with business decision-makers and subject matter experts.

What you will do:

• The role will report to the Director of Technology Operations who has responsibility for the AHS Operations in North America.

• The role will partner closely with the Mining Region Director, Site Performance Manager, Commercial Manager, and Sales Reps on commercial opportunities at the site.

• Responsible for contributing to Caterpillar’s “Zero Harm” safety metrics as well as site-specific safety. Serves as the Responsible Person for all on-site Caterpillar personnel and ensures the safety of the overall AHS system

• Coach the MineStar Site Managers team that are located in each customer mine site running the MineStar Command (AHS) System.

• Support your team and influence and drive Caterpillar Product Groups and internal partners to accelerate and deliver interim corrective and permanent corrective actions and support that mitigate the impact of product and production issues to customers.

• Support your team and influence various Caterpillar divisions to develop the correct new products and services to meet the mine’s current and future needs.

• The position must be able to work with the dealer, Caterpillar, and the customer to deliver the agreed-upon metrics for the site.

• Steer and manage key site performance metrics including technology availability, production metrics, operating cost per ton, uptime, AHS fleet utilization, safety, etc.

Key Responsibilities:

• Leadership & Direction : Provide strategic leadership and direction to support multiple mine sites, driving a values-based approach to business.

• Customer Engagement : Act as the senior point of contact for customers and dealers, addressing site operational, commercial, and general business issues.

• Collaboration & Resource Allocation : Partner with Account Managers, client personnel, Product Support staff, Regional Operations/General Managers, and Facility Managers to allocate resources and resolve issues.

• Operational Strategy : Align operational strategies and deliverables with contractual commitments and account performance expectations.

• Budget Management : Develop and adhere to operating budgets and resourcing strategies.

• Performance Delivery : Ensure the successful performance of technology solutions by working collaboratively with Site Technology Managers.

What skills you will have:

• Technical Excellence: Extensive Autonomous Mine Operations and Mining Technology and Machine Experience. Broad company knowledge and a strong understanding of dealer operations, and Autonomous Operations are necessary to succeed in this role.

• Field Support: Mine Site Experience including experience in technology, mine operations, or significant Dealer and Customer support-related roles.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting : Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Additional Information:

The primary location for this position is flexible. The sites you will support are located in Canada (British Columbia, Alberta, and Ontario) and the US (Arizona).

Domestic relocation assistance is provided.

This position may require 50% travel.

Sponsorship is not available.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• 401k savings plan

• Health savings account (HSA)

• Flexible spending accounts (FSAs)

• Short and long-term disability coverage

• Life Insurance

• Paid parental leave

• Healthy Lifestyle Programs

• Employee Assistance Programs

• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

August 30, 2024 - September 15, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .