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Title:                                Training Specialist

FLSA

Status:                           Non-Exempt

Department:                          901 Corporate Account Allocation

Reports

to:                             Corporate Training Senior Manager

Location:                                Proctor -- 166

Who are we?  What do we do?  Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

SUMMARY:

This position is responsible for training and coaching new hires and existing teammates on Lender Solutions departmental tasks and procedures.

Essential Duties and Functions: include the following.  Other duties may be assigned.

• Conduct training classes on PLP systems and processes, whether a new hire class of newly started team members, or a continued development course for existing staff.  This position requires the ability to lead classroom style and one-on-one training discussions for extended periods of time on a regular basis.
• Provide training communication and reporting on any training completed, as well as complete a summary of topics learned and recommendations for follow-up and improvements.
• Delivery of departmental rules and expectations to new persons in an exacting manner.
• Assist in developing and updating Quality Control Standards to assure that all processes within Proctor Loan Protector maintain an excellent quality rating.
• Suggest process improvement to management
• Create new / edit existing training documentation and key training tips for new and existing staff / Coach staff on process updates
• Works to ensure that our processes remain in compliance with regulations and our client expectations. 
• Monitor random sampling of all data entry and provide error feedback to managers for coaching and mentoring of staff.
• Demonstrate high level of knowledge of all processes within the departments trained.
• Research errors for root cause analysis.
• Understand all insurance requirements for both residential and commercial tracking
• Strong Communication capacity with clients and leadership; clearing issues working deficiencies and tracking policies
• Maintain superior levels of quality and production metrics.  Ability to take on more responsibility as needed, including additional classes, audits, and other support functions.
• Back-up existing staff as needed

Competencies:

Planning/organizing---the individual prioritizes and plans work activities and uses time efficiently. 

Interpersonal skills---the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. 

Oral communication---the individu ::: :::

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