Description

Robert Half has an exciting contract to hire employment opportunity for a Help Desk Support position in TROY, Michigan. The successful candidate will be a key part of our telecom provider team, working in a dynamic and fast-paced environment. This role involves providing support to customers, troubleshooting hardware and software issues, and maintaining effective communication with users.

Responsibilities:

• Assist customers with support of their phone system, ensuring smooth and efficient operation

• Provide post-installation support including adding, modifying, or removing users to the system, updating system prompts, and editing their call flow

• Troubleshoot customer issues with call quality, application function, or call routing, utilizing skills in Basic Troubleshooting, Hardware and Software, and WebEx

• Answer support line and manage our online ticketing system, demonstrating strong customer support skills

• Provide on-call support when needed, showcasing flexibility and dedication to the role

• Use your knowledge of Phone Systems to provide superior service to customers

• Collaborate with the team to ensure effective and consistent customer support

• Continuously learn and stay updated with the latest trends and techniques in the telecom industry

• Demonstrate strong communication skills when dealing with customers and team members

• Strive for excellence in all tasks, paying attention to detail and maintaining a positive and professional demeanor.

Requirements

• Minimum of 1 year of experience in a Help Desk, IT Support, or Call Center environment

• Proficiency in basic troubleshooting, including diagnosing and resolving technical issues.

• Knowledge of hardware and software, including installation, configuration, and maintenance.

• Familiarity with WebEx for conducting and supporting virtual meetings or an interest to learn.

• Excellent customer support skills, including the ability to communicate effectively and maintain a positive relationship with customers.

• Experience with phone systems, including handling incoming calls and directing calls to appropriate personnel.

• Ability to work both independently and as part of a team.

• Strong problem-solving skills and the ability to think critically.

• Excellent verbal and written communication skills.

• Strong organizational skills and the ability to prioritize tasks effectively.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .