Job Information
Randstad US customer service representative in troy, Michigan
customer service representative.
troy , michigan
posted august 21, 2024
job details
summary
$16 - $16.50 per hour
temp to perm
no requirements
category office and administrative support occupations
referenceAB_4592460
job details
We are seeking a proactive and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries through phone calls, emails, and live chat. They will need to efficiently navigate our internal business system to track orders, communicate with production staff in the warehouse, and provide accurate information to customers regarding order statuses, turnaround times, and basic print products and processes.
salary: $16 - $16.5 per hour
shift: First
work hours: 9 AM - 5 PM
education: No Degree Required
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Retrieve and review customer order details using the internal business system.
Walk through the warehouse to locate and check the status of orders with production staff.
Communicate order statuses, turnaround times, and other relevant information to customers.
Provide customers with basic information about print products and processes.
Maintain detailed records of customer interactions and update order statuses in the system.
Collaborate with team members to ensure customer satisfaction and timely resolution of issues.
Identify and escalate complex issues to the appropriate department or management when necessary.
Skills
Active Listening
Typing Skills
Customer Service
Customer support
Customer Relations
CUSTOMER ORDERS/SALES
Basic Software Skills
Basic Computer Skills
Follow-up
Qualifications
Years of experience: 0 years
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
get in touch
we are here to help you with your questions.
DM
devante moton
+1 248 786 5201 (tel:+1 248 786 5201)
devante.moton@randstadusa.com
Randstad US
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