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TEKsystems Call Center Claims Processor in Troy, Michigan

Description:

Start Date: 5/17 & Hours: 8am to 4:30pm

Loss Drafts Associates will assisting customers with claims on their homeowner’s insurance.

Claims can be very dramatic like a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Most of the time there is more information or guidelines that need to be met before these funds can be released

•Approx. minimum of 25 calls per day

•Customers can be very angry and upset at times

•Associates must be willing to listen and understand the customer’s frustration

•Must be able to stay calm under pressure

•Should not cut off the customers

•Be able to problem solve with the customer and make them feel at ease

• (An example would be – a storm damaging someone’s house – the homeowner want the house fixed as soon as possible, and doesn’t have the funds available immediately to pay for the repairs – Proctor will identify how much they can endorse to the customer at a time – may have to send inspectors out before they send the full 100% of the check

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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