Position Title Business Technology & Process Analyst

Location Headquarters-Troy, MI

Job Summary The position is responsible for assisting the mortgage business units in implementing technology and process solutions which are identified as critical to achieve business unit goals for profitability, efficiency and compliance. The role will work closely with the following key participants:

Mortgage sales leadership to identify opportunities and prioritize solutions, including feedback from stakeholders (TPO AEs, TPO customers, Retail LAs); Mortgage operations representatives (Fulfillment, Capital Markets, Product & Platform) to design solutions; Information Technology (Business Analysts, Developers, Project Managers) by representing the business units in every stage of technology development and implementation including prioritization, design, requirements gathering, creating test cases, performing user acceptance testing, and release; Shared services (Training, Marketing, Communications) to communicate technology and process releases for successful adoption; Third party vendors to represent business needs including administration of platforms, coordination with Procurement, communication with Flagstar stakeholders. Business technology lead

The role will be relied upon to assist the business technology lead on large projects approved by SPARC, technology enhancements or improvements identified by users, and technology maintenance required due to regulatory/compliance/investor updates. The individual must foster collaboration, communication and information sharing among mortgage banking and servicing business units in order to re-think established methods of conducting business, achieve greater efficiencies and promote an environment of continuous improvement. This role will also act as a back-up for the Lending Communications process.

Pay Range: $58,500.00 - $83,000.00 - $107,500.00

Job Responsibilities:

Acts as a member of the project team, overseeing and documenting decisions that occur throughout the mortgage project lifecycle. Assists with specific design, requirements, decisions and prioritization utilizing polling of user feedback, document analysis, requirements focus groups/workshops, surveys, business process descriptions, use cases, scenarios, business process analysis and task and workflow analysis. Assists with writing requirements and translates specifications to technical experts.

Acts as the conduit to gather opportunities and feedback from all levels within mortgage sales (Sr. Leaders, Sales Managers and Sales Employees) which is used to influence and guide design, functionality and prioritization.

Documents project information and develops training material. Coordinates with Communications and Marketing to create release notes, user guide and promotional marketing materials.

Assists with monitoring progress of project and works to overcome challenges. Escalates issues when necessary.

Owns, creates and designs test cases/scripts that will be used to ensure all systems are working in the appropriate functionality. Additionally determines adjustments of re-design of technology platforms requirements, as needed, per business needs.

Act as a back up for the Lending Communications team. Make updates to the Sellers guide, send memos as needed.

Job Requirements: Bachelor's degree or 5 years of comparable work experience 5 years of mortgage experience with detailed understanding of the origination process. Experience with sales, support, processing, underwriting, closing/funding, and/or post-closing a plus. 3 years of user experience with mortgage Lending Operating System (LOS) including working knowledge of workflow and uses by all mortgage roles. Mortrac or Loantrac a plus. Adobe Experience Manager preferred Stron