NJM’s West Trenton Finance Department is seeking a Business Technical Analyst to join its Business Process Unit (BPU). This position will be responsible for representing the department on business and technology solution efforts, including participating in requirements elicitation, analysis, and testing activities. This role will work in collaboration with BPUs across the organization as well as Information Technology, the Program Management Office, and other NJM departments.

Job Responsibilities:

• Represents the department on business and technology projects.

• Works collaboratively with other BPU teams on enterprise projects impacting the department.

• Participates in requirements elicitation, analysis, and testing activities for the business technology solutions and or data/reporting efforts.

• Prepares documentation for these efforts such as requirements, test plan/test cases, reports, presentations, and deployment memos. Keep documents stored (and accessible) and update them as needed.

• Writes and executes test plans and scenarios in support of business and technology projects, including integrations with other systems. Participate in cross-functional testing initiatives.

• Conducts post-deployment smoke testing activities to support technology deployments.

• Assists in providing information for cost-benefit analysis (CBA) for project and process initiatives.

• Communicates project status and provides updates to department management.

• Identifies and replicate issues; understand the priority, impact, frequency, and severity. Escalate defects and production issues for remediation. Track issues to resolution.

• Assists in the prioritization of defects, enhancements, and improvement requests.

• Works with department management to evaluate metrics and define business process and solution improvements.

• Prepares training documentation and deliver training to department staff.

• Documents “current state” and “future state” processes using various tools, including Microsoft Visio.

• Creates/maintains various queries/reports leveraging SQL and/or other reporting tools

• Works to enhance knowledge of processes and workflows within the department.

• Facilitates meetings with the department and other business units.

Required Qualifications and Experience:

• Bachelor’s Degree required (Finance or Accounting is preferred); or equivalent hands-on work experience with business process initiatives

• Two to five years’ of experience in an analytical role (i.e., business process, project management, software development and analytical techniques and practices) is required

• Strong organizational and time management skills

• Demonstrated ability to adapt to frequent and unexpected changes.

• Strong analytical and problem-solving skills.

• Demonstrated ability to write and communicate clearly, concisely, and in a manner that connects to a wide audience (i.e., technical, non-technical staff).

• Demonstrated proficiency in Microsoft Office Suite: PowerPoint, Word, Excel (including some knowledge of pivot tables, formulas, macros) is required.

• Visio is preferred.

• Experience in Workday Financials is preferred.

• Property and Casualty Insurance industry knowledge a plus.

Salary Range: $69,000 – 88,000. Salary is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.

NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

Come join us! It’s time for you to make a difference on our remarkable team.