Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

The role

To ensure that targets are consistently met, and the plan is delivered in a timely manner. This is achieved through the management and leadership of your team, utilising a KPI and GMP metric system that focuses on Health and Safety, Quality, Delivery and Cost whilst developing and installing a culture where Continuous Improvement is promoted. Be operationally responsible & accountable for your team and the manufacture of all products.

Main responsibilities

• Ensure KPI targets are linked to and reported against the daily/weekly schedule.

• Ensure any negative performance variances to target have been reviewed, actioned or escalated if necessary.

• Ensure hourly/daily Gemba-walks/room support visits take place and are target-focussed.

• Drive team to successful batch close & clean up. Ensuring batch documented completed RFT and in a timely manner.

• Develop local ‘Room Action Plans’ to address shortfalls, or recovery plan to address why not achieving.

• Develop & communicate area, team and individual objectives, goals & milestones.

• Set target-driven room/team expectations at shift start.

• Review Target v Actual with team at regular intervals throughout the shifts.

• Develop and drive completion of short-term CI action plans for all activities in your department.

• Ensure downtime is captured and reported. On identifying any trends, work with engineering to address.

• Chair and effectively manage the shift/daily handover and mid-shift review meetings.

• Define and drive completion of short, medium and long-term action plans to maintain the equipment and rooms to acceptable levels of GMP.

• Ensure we are inspection ready at all times and maintain excellent level of housekeeping.

• Use KPI performance data to coach/explain issues and formulate plans with room teams.

• Ensure protocols are understood and followed if variance to manufacturing GMP procedure occurs.

• Plan and drive execution update and maintenance of SOPs for the area.

• Ensure Area CI Action Log updated & maintained for short/med/long term.

• Develop Process Leads to ensure ‘ownership’ of role and individual development.

• People Management including absence management, investigations, disciplinaries etc…

• Proactively escalate any issue needing disciplinary action to the Production Manager.

• Ensure a safe working environment at all times and escalate issue to management where appropriate.

• Work closely with the internal customers to raise and complete any Quality or GMP documents in a timely manner.

• Develop and maintain training and skill levels to ensure a fully flexible workforce ensuring training files are up to date.

• Investigate issues such as Customer complaints in a timely manner and develop appropriate corrective action plan to prevent reoccurrence.

• Ensure 100% objectives compliance for Process Lead & Team when setting mid & year-end reviews. Monitor & support the personal growth of your team via people performance management (good or poor) using 1-1s. PDR & PDP process.

• Lead your team in a style that encourages trust, confidence, involvement and commitment to the achievement of agreed targets

• Ensure each Process Lead is competent to carry out his/her role and is aware of his/her responsibilities and objectives

• Develop a training plan for Process Leads and link with HR via Production Manager. Ensure training & development plan for teams and support Process Leads in their drive toward becoming ‘world class’ Leaders and future Team Leaders

• Solicit 360º performance feedback from customers, suppliers, colleagues and reports. Manage any issues proactively through escalation or action plan procedures

• Develop cost-effective Team Growth Plan and present to Production Manager

• Ensure timely management of area skills matrix to maximise individual development and team flexibility. Implement departmental skills assessment with development plans & performance plans. Liaise with Training Department and develop plan to maximise individual development and team/room flexibility

Requirements

• GMP Skill Level 1 is essential for this role

• Science or Engineering background, ideally to degree level

• Target driven – able to set and measure area, team and individual KPI’s

• Demonstrable area management (or exceptional supervisory) experience in quality-based industry sector (preferably Pharma)

• Experience of ‘Lean’ principles

• Experience in pharmaceutical industry.

• Excellent problem solving and analysis skills are required to ensure appropriate investigations with root cause analysis and contributory factors identified as part of the company’s Deviation (CAPA) system

• Good people skills, honest, trustworthy, self-motivated and conscientious.

Benefits

At PCI, we believe that our employees are our most valuable asset. That's why we are committed to providing a benefits package designed to support your well-being and enhance your overall quality of life. Here's what we offer:

• Employer Pension: Secure your future with our employer pension scheme (above statutory pension).

• Competitive Salaries: We offer competitive salaries that reflect your dedication and contributions.

• Generous Annual Leave: Enjoy 25 days of annual leave, plus bank holidays.

• Family Friendly Benefits: Enjoy a range of benefits designed to support your family life.

• Employee Referral Scheme: Know someone perfect for our team? Refer them and receive £500 as our way of saying thank you!

• Staff Engagement: We value your dedication with recognition schemes and long-service awards.

• Health and Well-being: Your health matters. Count on our support with generous sick pay, access to a 24/7 GP through our employee assistance program, mental health support, and life assurance up to 4 times your annual salary.

• On-Site Subsidized Canteen.

• Cycle to Work Scheme.

• Development Opportunities: Invest in your future with our training programs, coaching opportunities, LinkedIn Learning, and further education options.

#LI-AT1

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future (https://pci.com/)

Equal Employment Opportunity (EEO) Statement:

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Diversity, Equity, and Inclusion (DEI) are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.

PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled