Arconic Inside Sales Representative in Tracy, California

Arconic Fastening Systems is looking for an Inside Sales Representative in our Inside Sales – Customer Service Department. The Inside Sales Representative will perform all customer service activities and at least one significant additional responsibility, such as Consignment Administrator, International / Latin America Customer Service, and major customer liaison. This position will be based in our Tracy, CA plant.

Arconic Fastening Systems (AFS), Industrial Division, is the North American leader in commercial transportation fasteners. Our products are critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment. Headquartered in Torrance, CA; AFS employs over 6,000 people in 11 countries at 31 locations. AFS is a business unit of Arconic (NYSE:ARNC).

Join Arconic and join a network of people who are passionate about industry-changing

technology that advances the world. You’ll have the opportunity to work with leading global companies that operate in world-changing industries—such as aerospace, automotive, building and construction, defense and commercial transportation. It’s not just a job. It’s a career and a path to the future. You’ll be part of a diverse culture of learning, teaching and mentorship. Arconic is fully committed to developing people: providing employees with the resources and learning and development opportunities they need to excel and build a career.

Specific Responsibilities

  • Receives, enters and edits sales orders and changes thereto.

  • Answers general inquiries concerning open orders including expediting delivery and tracing shipments.

  • Answers verbal and written requests for quotations.

  • Processes requests for technical information, sales literature, material certification and returned material.

  • Uses knowledge of product, availability and customer need to best fill the order.

  • Checks stock for customers and distributors.

  • Advises Marketing Department and field sales representatives of significant information learned in customer correspondence.

  • Ensures that all work activities are performed in accordance with established safety and environmental standards.

  • Researches customer charge-backs and administers appropriate actions.

  • Administers and provides direction in a specialized area: EDI, JIT/consignment, International/Latin America, etc. and/or takes full liaison responsibility for a major complicated industry/customers (Ex. Automotive-GM, Ford etc.).

  • Communicates effectively with all levels of personnel and customers.

  • Ensures that all work activities are performed in accordance with established safety and environmental standards.

  • Researches customer charge-backs and administers appropriate actions.

  • Communicates effectively with all levels of personnel and customers.

  • Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the Arconic Guide to Business Conduct.

  • Demonstrates a knowledge of and commitment to learn manufacturing principles and techniques.

  • Performs other duties as assigned.

Skills

  • Must be able to read, write in standard English and perform mathematical calculations.

  • Thorough knowledge of product.

  • Ability to work independently.

  • Organizational skills.

  • Computer literate, with emphasis in Excel.

  • Solid problem-solving skills.

  • Good communication and interpersonal skills.

Basic Qualifications

  • High school diploma or GED.

  • Minimum three years’ experience in customer service or a related field.

Preferred Qualifications

  • Bachelor’s Degree preferred.

Job: *Marketing and Sales

Organization: *36720-98007 Inside Sales-Customer Service

Title: Inside Sales Representative

Location: CA-Tracy

Requisition ID: 18003453

Compliance With the Equal Employment Opportunity and Affirmative Action Laws and Regulations

Arconic reaffirms its policy to provide equal employment opportunity in recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company-sponsored training, access to facilities, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs, recalls or termination of employment to all employees without discrimination because of race, color, religion, national origin, disability, sexual orientation, gender identity / expression, veteran status, genetic information, sex or age (within statutory limits).

We live our Values and measure our success by the success of our customers, shareholders, communities and people. Arconic’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind.