Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Business Infrastructure Analyst

What does a successful Senior Business Infrastructure Analyst do?

At Fiserv, a successful Senior Business Infrastructure Analyst is a key leader who serves as the primary liaison between the Fiserv Education business unit and the Fiserv Technology Services (FTS) organization. You will consult with application development teams and collaborate with FTS engineers and architects regarding infrastructure solutions, managing technical assets to ensure optimal performance and compliance. Your role is crucial in enhancing our service delivery, supporting our mission of meeting clients where they are, and driving innovations within our finance and student loans sector.

What you will do:

• Act as the primary business unit point of contact with the FTS organization.

• Support application engineering solutions by consulting with FTS on infrastructure solution planning, design, and delivery.

• Advise business unit engineering teams on IT technology standard requirements, methodologies, and processes, working closely with FTS engineers and architects.

• Manage asset inventory for Fiserv Education, including servers, databases, storage, network devices, APIs, and software, ensuring all items are accurately reflected in the configuration management database (CMDB).

• Coordinate and deploy technology refreshes with FTS.

• Provide strong leadership and collaborate across departments to ensure exceptional service delivery.

What you will need to have:

• 5+ years of experience working with technical infrastructure (servers, databases, storage, and network devices) in a medium to large IT organization.

• 3+ years of experience in the finance industry, specifically student loans.

• Thorough understanding of data center infrastructure hardware and software systems, including network, security, storage, and compute for traditional data center hosted applications, virtual, and private cloud solutions.

• Strong knowledge of Windows and Linux server concepts, virtual machines, domains, Active Directory services, SAN/NAS storage systems, networking, and database management.

• Experience with backup technologies and understanding of TCP/IP, DNS, DHCP, and other network services.

• Strong written and verbal communication skills and attention to detail.

• Excellent time management and collaborative attitude.

What would be great to have:

• 2+ years of experience with mainframe infrastructure including DB2 databases.

• 2+ years of experience with Oracle databases.

• 2+ years of experience with CMDB and technical asset management.

• 2+ years of direct support experience of servers, databases, storage, and network devices.

• Familiarity with Waterfall and Agile Development methodologies.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.