Description:

PURPOSE:

The hands-on “Head of IT Infrastructure Technology” manages operational availability of Technology Infrastructure network, Technology Infrastructure systems, and technology Service vendors. The candidate must have hands-on skills, capability to manage, to implement, and operate IT infrastructure area, preferably in a multi-national company. The candidate must be highly knowledgeable with industrial infrastructure networks in large enterprises, virtualization, compute system and technology solutions from Cisco, FortiNet, PaloAlto Meraki and other global providers.

This role will provide hands on Technology Infrastructure management and support, available for on-call L2 support, manage and support local IT team members as well as other cross-functional departments. You will help resolve implementation and integration issues using your competence, use local and remote teams, use service providers and communicate with Sr management to drive business objectives.

PRINCIPAL ACCOUNTABILITIES:

Overall responsibilities are the following:

• Manage IT Infrastructure Network & Systems, people, supervision, scheduling, development, evaluation, and local team.

• Responsible for industrial network competence, virtualization, monitoring & management systems, wireless and endpoint configuration, design and management.

• Competence to evaluate requirements for new infrastructure technologies, services or infrastructure components.

• Implement an approach of addressing reliability, security, performance and infrastructure best practices.

• Manage, deliver and own know how and understanding of inter-system protocols (SQL Connections, RPC, Web Services) and capability to guide, to troubleshoot and isolate issues.

• Strong management skills and demonstrated ability to marshal resources and technologies; communication, scheduling and implementation to manage large- and medium-scale projects.

• Manage priorities and minimize downtime, plan maintenance and upgrades, OS patching and automated configuration changes.

• Mentor team members in technology and network operation, in management of procedures, SOPs and act as an escalation point for complex issues.

• Collaborate with internal and external engineers, with Managed Service Providers (MSPs), and IT vendors to ensure the smooth operation of IT infrastructure.

• Strong leadership and team management skills.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

Necessary to perform the requirements of the position:

• Education – Engineering degree and certification in Project management, Information Technology, Software engineering or related discipline is preferred.

• Experience – Minimum eight (8) years of technology infrastructure management, management of people and function. Project management experience.

• Skills – following are strongly desired/critical:

• Competent in Infrastructure Systems - VMWare technologies, vCenter, vShpere, Windows technologies, ADFS and Group Policies.

• Strong experience in Infrastructure Network, switching concepts, spanning tree, VLAN concepts, interior and exterior protocols. Experience with SDWan, concepts and capabilities.

• WAN, Firewall concepts and architectures, IPS as well as remote access methods.

• Cybersecurity practices and technologies, 3rd party security providers.

• Proven experience in configuring and managing network infrastructure and security solutions, including Palo Alto, Cisco, Meraki, Zscaler and Fortinet.

• Strong analytical, organizational, decision making, and problem solving skills with focus on the best need for the business and cost containment.

• Ability to work well and communicate, especially under pressure.

• Cisco or equivalent certifications. Cisco Certified Network Professional (CCNP) or Fortinet Certified Professional (FCP) certification is preferred.

• Strong problem-solving skills with client focus and methodical approach to troubleshooting.

DIMENSIONS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed mainly indoors (95%) but it will require to perform some coordination activities outdoors, specially under testing phase.

This job position requires working through late evening and night shift, for most or all the workdays.

General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal – with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. May need to travel across the US and occasionally overseas.

NATURE AND SCOPE:

• Reports directly to terminal IT Director.

• This position may have direct reports as well multiple contractors and 3rd party consultants to manage, allocate and delivery responsibility.

• The position works with both internal and external stakeholders.

• It’s a domestic, on-site (not remote) position based in Los Angeles, CA, USA

WORK AND BUSINESS CONTACTS:

• Internal stakeholders: o Terminal IT Director o Terminal Leadership team

• External stakeholders:

o 3rd party vendors

Skills:

network operations, infrastructure, virtualization, systems engineering, Management skills, Project management, vendor management, Fortinet, paloalto, meraki, cisco routers, cisco switches, VMware

Top Skills Details:

network operations, infrastructure, virtualization, systems engineering, Management skills, Project management, vendor management

Additional Skills & Qualifications:

5days onsite working 2nd shift (3pm - 11pm)

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.