Description We are offering a unique opportunity for a Client Specialist in the automotive industry, based in Marysville, Ohio. This role involves significant interaction with customers, managing their accounts, and resolving inquiries. The workplace will be a hybrid environment, combining both onsite and remote work. This position is a long-term contract role.

Responsibilities:

• Develop and document processes and requirements to support business functions associated with Digital Services application systems.

• Collaborate with various organizations and business partners to align solution strategies and processes.

• Identify procedures and scenarios for the quality control of products and services.

• Assist in redesigning and documenting business processes as necessary for new technology and features.

• Diagnose and resolve basic customer and/or dealer support issues related to Digital Services.

• Communicate quantitative and qualitative findings to senior management.

• Monitor efforts to address product issues and track progress.

• Identify areas for improvement to enhance product efficiency.

• Conduct market research on similar products and compare results.

• Continually oversee and manage process improvements, looking for and identifying incremental improvements in operational efficiency. Requirements • Must have prior experience in the automotive industry

• Proficiency in Customer Service and Communication

• Demonstrated skills in Management and Sales

• Must be able to handle Documentation tasks effectively

• Experience in Marketing strategies and execution

• Experience in Training staff members

• Knowledge of Procedures and Budget Processes in the automotive industry

• Experience in Quality assurance and Quality Control

• Familiar with Workstation Support and Digital platforms

• Must be willing to Travel as per business needs

• Knowledge of various Methods used in the industry

• Familiarity with Cloud Technologies is a plus

• Experience in Consumer Electronics would be beneficial

• Ability to manage relationships with Suppliers

• Experience in Process Improvement techniques

• Knowledge of Web App development and Computer Sciences

• Experience in a Call Center environment would be beneficial

• Knowledge of R Code programming language would be advantageous

• Willingness to provide Onsite support as required. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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