SUPERVISOR ENGINEERING SYSTEMS SUPPORT

Amendment #1

11/12/2024 : "Key Qualifications" have been updated.

• Job ID: 51487

• Job Category: Information & Technology

• Division & Section: Engineering & Construction Services, ECS Engineering Support Services

• Work Location: NORTH YORK CIVIC CENTRE, 5100 Yonge St, Toronto, M2N 5V7

• Job Type & Duration: Full-time, Permanent Vacancy

• Salary: $93,734.00 - $123,449.00 annually

• Shift Information: Monday to Friday, 35 hours per week

• Affiliation: Non-Union

• Number of Positions Open: 1

• Posting Period: 08-Nov-2024 to 22-Nov-2024

Major Responsibilities:

• Supervises staff in the delivery of the assigned projects

• Manages and is accountable for the operations of the unit, sets and manages organizational performance and quality standards and expectations ensuring that assigned projects conform with set standards

• Supervises, supports, develops and motivates subordinates Sets and manages performance expectations for staff

• Ensures effective teamwork, high standards of work quality and organizational performance, client service, continuous learning and staff development

• Supports and promotes the Division's vision, strategic plan and change initiatives through leadership, participation, communication with direct reports and application of functional policy

• Provides input to the annual unit operating budget ensuring that expenditures are controlled and maintained within approved limitations

• Develops and manages client and stakeholder expectations and relationships through effective service agreements, communication and monitoring of commitments and obligations

• Represents the Division/Cluster/Corporation at a variety of meetings with clients, stakeholders and service providers

• Accountable for the provision of hardware and system support for niche software applications used within the division as part of service delivery

• Accountable for coordination of unit activities with the I&T Division

• Accountable for the provision of business analysis, software system, development, maintenance and end user support for niche engineering and divisional service delivery

Key Qualifications:

1. A post secondary degree or diploma in computer science or an equivalent combination of education and experience.

2. Considerable experience in supervising broad scale projects in an information technology environment.

3. Experience in supervising staff and leading project teams in a hybrid work environment across multiple work locations.

4. Considerable experience in supporting large enterprise-scale solutions, with a proven record of ability to troubleshoot issues, log problems with solution vendors, and advance cases to resolution with escalated attention.

5. Considerable experience providing IT technical support of desktop software, web applications, hardware, mobile wireless devices, network connections, printers, servers, large-format plotters, and multi-function devices

6. Considerable experience in the support of Computer-Aided Design & Drafting (CADD) platforms such as Bentley or AutoCAD

7. Liaison between Corp-IT and ECS for LCM Servers, Sustainment of ECS Assets and asset tracking

8. Considerable experience in managing and tracking large portfolios of IT hardware and software assets.

9. Experience evaluating and monitoring software maintenance contracts to ensure continual support coverage, and ensure procurements are handled in accordance with established procedures.

10. Experience indeveloping cost benefit analyses and proposed solutions for budget projections.

11. Excellent, interpersonal, problem solving, negotiating and conflict resolution skills.

12. Highly developed communication skills both orally and in writing at all organization levels.

13. Excellent interpersonal, oral, and written communication skills, with ability to provide documentation and reports on problems, and to deal effectively with all levels of management and staff

14. Excellent customer service, quality assurance and continuous improvement skills and knowledge of project management principles and practices.

15. Ability to train, develop, and evaluate performance of staff, motivate a diverse workforce, promote and foster effective teamwork, and establish excellence in a customer service-oriented environment.

16. Ability to establish effective and strong working relationships and trust with multiple stakeholders.

17. Ability to develop project plans, RFP's,and budgetprojections.

18. Ability to work in a highly demanding work environment with many competing priorities and deadlines and handle day to day personnel and labour relations issues.

19. Knowledge and understanding of government legislation and policy in the areas of labour, occupational health and safety and human rights.

20. Must possess and be able to maintain a valid Ontario Class "G" Driver's License

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .