We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Reporting to the Assistant Vice President of Reputation Management and Financial Communications, the Specialist of the Business Information Centre creates enterprise-wide awareness on the latest business, industry and competitor news and supports the global communications team with reputation tracking. We are seeing a news junkie who leads with curiosity and learning and always keep their finger on the pulse of news coverage impacting our industry. If this describes you and you are happiest when solving puzzles in a fast-paced environment, Manulife’s Business Information Centre may be the perfect place for your next role!

Responsibilities

• Continuously scanning the external environment for news and trends across a wide variety of issues - macro and more specific to the industry, the company, and all of the company’s brands, businesses, and spokespeople.

• Review and analyse the impact of coverage to develop monitoring newsletters, outlining industry and hot topic news for our global colleague base.

• Compile topic-specific monitoring newsletters, delivered to high-profile internal clients, including senior management.

• Compile reports overviewing media coverage of Manulife’s quarterly financial results.

• Provide research on the financial services industry from the broader economic, financial, policy and regulatory environment and provide business critical information about future industry trends, markets and competitors to support the Company’s business objectives and strategies.

• Stay current on and understand the impact of key and evolving reputation issues, identify and escalate breaking reputation issues, and support the development of related issue briefs.

• Extract metrics from the function’s global media monitoring analytics and to distill context and value of media coverage to Global Communications staffers and internal stakeholders.

• Support and inform reputation playbook, policy, standard, and guidelines.

• Support transformation activities to professionalize and mature the communications function, specifically to align share of voice and reputation tracking across our global communications team.

• Actively participate as a team member in department projects, including recommending opportunities for process improvement, innovation and expense efficiencies improvement.

• Other duties as required.

Qualifications

• University degree or equivalent in Public Relations, Communications, Journalism, Marketing or experience in a related field.

• Demonstrated proficiency with Factiva, PublicRelay, LexisNexus, media relations databases, Cision, and/or other media monitoring and analytic platforms.

• 2-3 years Public Relations experience, including in an agency-type setting.

• Team player mentality.

• Media relations experience with a passion for connecting people to information.

• Exceptional written and communication skills.

• Strategic thinker with attention to detail and strong judgement, decision-making and relationship building skills.

• Ability to handle ambiguity, solve problems and move quicky to implement solutions without always having the bigger picture.

• Ability to communicate with internal clients from all levels of the company, including senior management.

• Experience managing contracts, subscriptions and supporting in budget management.

• Experience providing communications support to senior leadership.

• Proven ability to contextualize and distill relevant information, leveraging data and analytics to inform communications and business strategies.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$60,000.00 CAD - $100,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.