We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What You'll Be Doing

The Senior Credit Specialists focus on complex credit card applications along with credit limit increases while providing support to Credit Services and partnering with various areas including Risk, Banking Centers, frontline Call Center and servicing clients directly. You’ll deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized credit card solutions.

This is a full-time and shift-oriented role. We're hiring for multiple positions.

• Hours of operation : Monday to Friday 8am to 6pm.

• Training: Approximately 3 months Training on-site at 750 Lawrence Avenue, Toronto, M6A 1B8– Flexible to work between core hours. Working Remotely is available.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

• Client Engagement - Offer an exceptional client experience by providing support to clients and helping them manage their credit card products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Collaborate with others to ensure clients are connected to the right people and opportunities.

• Problem Solving - Listen, ask questions, and put yourself in the client’s shoes to quickly and efficiently resolve their issues. Act like an owner by taking accountability for client issues, and knowing when to lean on others to find the right solutions.

• Product Knowledge – Deeply understand CIBC’s suite of credit card products and use your knowledge to connect clients with the right product opportunities. Proactively suggest credit card options that will help clients achieve their financial goals.

• Ability to Multi-task – Listen, probe and review clients profile simultaneously to provide a resolution and recommendations for the client

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You can demonstrate experience in applications across Compass, AS400, TS2, ECIF, COINS, Genesys and Microsoft Outlook. Credit card adjudication, knowledge of credit card applications/Adjudication is an asset to this role.

• French language is an asset to this role.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-750 Law Ave. W., E3

Employment Type

Regular

Weekly Hours

37.5

Primary Recruiter

Geneviève Archambault

Skills

Accountability, Client Relationship Building, Communication, Credit, Credit Services, Customer Experience (CX)

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.