We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What you’ll be doing

As a senior member of the team and reporting to the Director, HR Service Delivery, the Senior Consultant will be responsible for providing specialized knowledge and overseeing the delivery and management of HR business operational activities primarily in, but not limited to the area of global payroll across 10 countries. The Senior Consultant will be responsible for resolving complex issues in a professional and timely manner while engaging support from internal and external partners as appropriate. You will work collaboratively in a cross-functional team environment and will initiate and lead projects, cyclical business processes and new initiatives to maximize efficiencies and improve the employee experience. While this is an individual contributor role, the incumbent will contribute to the strategic direction of the function and may provide informal leadership and guidance to other team members in the delivery of payroll and payroll/HR-related operational services and activities.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote .

How you’ll succeed

• Supplier management – Be responsible for providing supplier management governance and oversight of HR and payroll activities, projects, processes of outsourced HR operations, incident resolution management, end-to-end service delivery escalation resolution, and overseeing new service and change request management and implementation. Monitor CIBC’s outsourced service provider’s compliance with service standards for outsourced HR services and make recommendations for necessary corrective actions.

• Subject matter expertise – Influence and contribute to the identification, analysis and/or perspective in the design, development, testing, implementation, communication, maintenance and assessment of policies and programs, ensuring alignment with overall CIBC and HR strategies. Provide subject matter expertise to the continuous innovation and improvement agenda for HR & Payroll processes and services to achieve consistency in operational excellence. Be accountable for and ensure that an assigned portfolio of HR services are effectively delivered, globally, across the CIBC group of companies.

• HR service delivery – Be accountable as the primary payroll lead for assigned countries and support as required other team members in the delivery of HR / payroll services for our other jurisdictions.

• Monitoring & oversight - Identify, design and implement monitoring and oversight activities including control testing of key processes and operational activities. In addition, ensure other team members are informed on the process and establish a schedule of responsibilities for the year.

• Process documentation - Responsible for the identification, creation and maintenance of key processes and operational activities.

• Collaboration/relationship management - Manage/participate in and execute jointly with our outsourced HR Partners, project planning in support of CIBC’s strategies and HR objectives. Establish and maintain effective partnerships and relationships with peers across the HR function, Infrastructure groups and Taxation to develop strategies and solutions to work through issues and deliver on future opportunities.

Who you are

• You can demonstrate your experience with a minimum 8+ years in a payroll and a shared service environment as well as a have a solid operational and functional understanding of HCM, Time & Absence, Leaves and Benefits.

• You have practical knowledge in the delivery of payroll services and operations for Canada, USA, UK and / or other countries.

• You’re a certified payroll professional . You have your payroll certification or you are working toward obtaining it.

• You have solid knowledge of and experience working with Workday and you are proficient with MS Office products and possess advanced Excel skills.

• You understand that success is in the details . You notice things that others don’t. Your critical thinking skills help to inform your decision making.

• You act like an owner . You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.

• Your influence makes an impact . You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You embrace and champion change . You’ll continuously evolve your thinking and the way you work in order to deliver your best.

• Values matter to you . You bring your real self to work and you live our values of trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 34th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Canadian Payroll, Data Analysis, Governance Management, HR Payroll, Human Resources Outsourcing (HRO), Microsoft PowerPoint, Overpayment Recovery, Payroll Management, Regulatory Compliance, Regulatory Compliance Management, Relationship Management, UK Payroll, USA Payroll, Vendor Management, Workday Absence Management, Workday HCM, Workday Payroll, Workday Time Tracking

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.