We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What you will be doing

The Senior Consultant, Disputes Effectiveness, is responsible for setting medium to long term strategy for the team, developing a roadmap and supporting business cases. They will also develop and implement strategic plans to achieve business goals, conduct market analysis to identify growth opportunities, collaborate with cross-functional teams to drive initiatives, and stay updated on industry trends and regulatory changes to support the organization's growth objectives. In addition, they will lead and implement process improvements to streamline processes within disputes Operations and implement reporting to measure team’s performance. Strong analytical skills, disputes acumen, and leadership abilities are essential for success in this role.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Leadership – Use your expertise in process engineering methodologies and project management to lead multiple projects and initiatives. Identify and remove barriers that slow or prevent the successful attainment of our efficiency & productivity Strategy. Plan, support and provide coaching to consultants on their work packages

• Process Improvement – Conduct process assessments to identify improvement opportunities/waste. Quantify root causes and improvements using data. Recommend solutions that will have a positive impact on productivity. Develop control plan to measure impacts of implemented changes.

• Influencing – Use well-considered approaches to assess and quantify the impact of changes to convince others and build support for changes or recommendations

• Communications – Create clear and concise proposals/recommendations that will allow senior management to take the appropriate action

• Project Management - Lead cross-functional teams to execute process improvement projects from initiation to completion. Develop project plans, allocate resources, and monitor progress to ensure timely delivery of results

Who You Are

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You can demonstrate experience in applying an improvement methodology within a similar role. It's an asset if you hold Lean Six Sigma or CIBC Green Belt certification

• You are a bold and authentic leader . You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

• You give meaning to data . You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You are passionate about process and exhibit it not only at work but in your day-to-day life

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Communication, Conflict Resolution, Critical Thinking, Cross-Functional Teamwork, Decision Making, Group Problem Solving, Leadership, Planning Ability, Process Improvements, Reporting and Analysis, Strategic Objectives, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.