Director - Global Corporate & Multinational Client Service

Requisition ID: 206433

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

Contributes to the overall success of the International Banking and Global Banking and Markets businesses globally by ensuring coordination between countries coverage teams including RMs, Cash treasury desk, trade and GTB teams. Coordinates with cross border teams to help provide a differentiated service model to Multinational clients. Manages client interactions with professionalism, urgency, and superior service. Ensures all activities conducted are following governing regulations, internal policies, procedures, and support business goals with a client-centric approach.

Is this role right for you? In this role, you will:

• Act as a first point-of-contact (in case of escalations) for the client global servicing needs in coordination with global and local client Relationship Managers and relationship support teams.

• Strengthen client relationships by delivering market differentiating service through proactive engagement anticipating client’s needs and unique business requirements and strategic objectives.

• Support the delivery of value propositions for the Bank and the client at the global level and execution of the service level agreements aligned to the Bank’s multinational client standards.

• Support growth of top revenue multinational clients globally by ensuring timely execution and consistent client experiences with differentiated service.

• Simplify and enhance client experience through seamless coordination between Countries, Relationship Managers and Servicing teams as a central relationship point of contact.

• Coordinate and oversee global business relationship pipelines and communicate cross border initiatives to local teams.

• Coordinate global business referrals with the appropriate Relationship Managers and Sales teams.

• Coordinate with partners to provide consistent onboarding and servicing client experiences across the Bank’s global footprint for Capital Markets, Corporate Banking and Transaction Banking

• Support local Relationship Managers with client relationships and assist in the execution of the account plans

• Champion a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, knowledge to earn client primacy.

• Takes responsibility for escalated client and partner inquiries, concerns or complaints and resolves matters promptly and accurately.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Contribute to a high-performance environment and fosters an inclusive work environment, supporting the vison/values/business strategy for the team.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Bachelor of Business Administration or Finance

• Experience in finance industry and a keen interest in financial markets

• High knowledge of all Bank’s monitoring, regulatory and compliance requirements.

• Experience in Capital Markets - FICC, Equities and Prime Services and Transaction Banking

• English required and Spanish language competency is an asset

Work Arrangement: This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.