The Complex Marketing Specialist works with the Complex Senior Marketing Manager and the Complex Director of Commercial Services to support the implementation of the marketing plan and run marketing campaigns to increase hotel brand awareness and support the business development strategy. Must be able to travel to 3 properties in the GTA.

Summary of Responsibilities

• Support the development, execution, management, and analysis of marketing campaigns for 3 properties across the GTA
• Work closely across departments to drive marketing initiatives that raise awareness of all hotel programs and initiatives and meet marketing and business goals
• Drive content creation at the highest standards while complying with brand guidelines acrossdigital channels andtraditional media, including but not limited to: social media, website, email campaigns, and OTAs
• Assist in the development of promotional activities, marketing channels, and marketing materials for events
• Manage the hotel’s media database, develop and maintain the relationship with local and US media and influencers
• Manage the hotel’s online community and build meaningful relationships with guests, to ultimately, meet revenue targets
• Support in the planning and execution of events and local partnerships
• Identify issues, potential crisis online and offline, and escalate to the line manager orDirector of Commercial Serviceswhen necessary
• Stay on top of marketing and industry trends, converting observations and data into insights to contribute to the hotel’s overall marketing strategies
• Report monthly performance analytics

What are we looking for?

• A degree in Marketing, Digital Media, Communications, or related discipline is preferred
• A minimum of 2 years’ experience in marketing, lifestyle/ hospitality or agency experience
• Demonstrated experience working with media, influencers, and managing social media and website content
• Knowledge of Adobe Creative Suite is a plus
• Exceptional written and verbal communication skills
• Highly organized, detail-oriented, and drive for completing deliverables on time and in budget
• Strategic mindset and a can-do attitude
• Deep understanding of the North American market

What will it be like to work for Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

What benefits will I receive?

You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.

Job: Sales and Marketing

Title: Complex Marketing Specialist

Location: null

Requisition ID: HOT0BFCP

EOE/AA/Disabled/Veterans